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Exceptional Healthcare Inc.
Patient Advocate FTExceptional Healthcare Inc. • Dallas, TX, US
Patient Advocate FT

Patient Advocate FT

Exceptional Healthcare Inc. • Dallas, TX, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title:

  • Patient Advocate Reports To: Department Manager FLSA Status: Non-Exempt Company Name: Exceptional Healthcare Prepared By/Date: Terri Sutton 06/23/2025 Summary: The patient advocate is responsible for providing excellent customer service and patient support to all incoming and outgoing patient calls.
  • The main focus is to follow up with patients after their visit to Exceptional Healthcare facilites.
  • Outgoing follow up calls are to ensure that the experience with the facility was positve and pleasant.
  • The calls will also discuss and inform the patient of the Explanation of Benefits they will receive.
  • The patient advocate must be familiar with EOB's in order to assists all patients with questions and concerns.
  • Essential Duties and Responsibilities include the following. • Ensure delivery of excellent customer service through communication and coordinating with team and billing departments to resolve issues. • Conducting outgoing follow up calls to patients in effort to ensure their visit with the facility was a pleasant and positive one. • Informing the patient of the Explanation of Benefits they will receive and explaining the billing process to clear up any questions or concerns. • Responsible for hearing, recording and typing all complaints and submitting them to the complaint sheet. • Report or escalate complaints or patient concerns when needed to facility director. • Performing outgoing follow up calls daily to ensure all patient calls are current for assigned facilities. • Submitting a daily call report to the patient advocate supervisor.
  • Supervisory Responsibilities The Patient Advocate position has no supervisory responsibilities.
  • Position Type and Expected Hours of Work The Patient Advocate position is full-time.
  • Days and hours of work are determined and communicated by the department manager.
  • Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • While performing the duties of this job, the noise level in the work environment and job sites can be loud.
  • Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc.
  • The employee is regularly required to remain stationary, often standing or sitting for prolonged periods.
  • The employee is refugularly required to use hands to finger, handle, or feel; and reach with hands and arms.
  • The employee is occasionally required to assess the accuracy, neatness and thoroughness of the work assigned.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Travel No travel is expected for this position.
  • The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job.
  • They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands and may change at any time with or without notice.
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Patient Advocate FT • Dallas, TX, US

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