Harley-Davidson Technician

Job Description:

• Harley-Davidson Technician Department: Service Summary: The Harley-Davidson Technician is responsible for diagnosing, repairing, and maintaining Harley-Davidson® motorcycles to factory standards.
• This role is revenue-producing and performance-driven.
• The technician directly impacts customer satisfaction, service profitability, and dealership reputation.
• Efficiency, accuracy, and pride in workmanship are mandatory.

Key Responsibilities:

• Perform diagnostics, maintenance, and repairs on Harley-Davidson motorcycles Accurately document all work performed on repair orders Complete work efficiently to maximize flat-rate productivity Perform services and repairs to Harley-Davidson factory standards Identify additional service needs and communicate them clearly to Service Advisors Conduct road tests and quality checks as required Maintain a clean, safe, and organized work area Use dealership tools, equipment, and diagnostic systems properly Follow all safety procedures and dealership policies Stay current with Harley-Davidson training and certifications Performance Expectations (KPIs): Flat-rate efficiency and productivity Comeback and rework percentage Repair order accuracy Hours produced vs. hours available CSI and customer satisfaction scores Qualifications: Harley-Davidson technician experience preferred Valid motorcycle endorsement and driver’s license Ability to lift motorcycles and work on feet for extended periods Strong mechanical aptitude and diagnostic skills Ability to work efficiently in a fast-paced environment Professional attitude and strong work ethic What Success Looks Like: High productivity with minimal comebacks Consistent billed hours and strong efficiency Customers trust the quality of your work Advisors confidently sell your recommendations Service department hits labor and throughput goals Powered by JazzHR