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Hospitality ManagerHC-Resource • Charlotte, NC, US
Hospitality Manager

Hospitality Manager

HC-Resource • Charlotte, NC, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking an experienced Hospitality Manager to lead front-of-house operations and support overall service excellence in a high-volume, guest-focused restaurant environment.

This role owns the guest experience, team performance, and day-to-day execution—ensuring smooth shifts, strong standards, and consistently high hospitality.

Key Responsibilities Operations & Service Lead daily FOH operations, ensuring fast, friendly, consistent service during all shifts.

Maintain floor presence:

  • greeting guests, resolving issues, and driving a hospitality-first culture.
  • Manage reservations/waitlist flow, seating strategy, and service pacing to optimize guest experience and revenue.
  • Monitor food and beverage presentation and timing in partnership with BOH and bar leadership.
  • Ensure compliance with health, safety, and alcohol service regulations.
  • People Leadership Recruit, onboard, train, coach, and schedule FOH team members (hosts, servers, bartenders, support).
  • Set clear performance expectations; run pre-shifts, ongoing training, and service refreshers.
  • Handle performance management, conflict resolution, and disciplinary actions when needed.
  • Build a positive, accountable team culture with high standards and low turnover.
  • Financial & Administrative Create labor schedules aligned to sales forecasts and labor targets.
  • Track labor cost, overtime, and productivity; adjust in real-time based on volume.
  • Support inventory controls (FOH supplies, beverage oversight as applicable), waste reduction, and loss prevention.
  • Assist with cash handling procedures, comps/voids oversight, and end-of-day reporting.
  • Contribute to local marketing initiatives, events, and guest recovery strategies.
  • Guest Experience & Standards Maintain cleanliness and presentation standards across FOH, restrooms, entry, and dining areas.
  • Ensure consistent execution of policies, service steps, and brand standards.
  • Respond to guest feedback professionally and promptly; turn issues into loyalty opportunities.
  • What Success Looks Like (First 90 Days) Consistent service execution and smoother peak-period operations.
  • Improved FOH training consistency and shift leadership coverage.
  • Stronger labor discipline without compromising guest experience.
  • Positive guest feedback trends and reduced escalations/complaints.
  • Required Experience & Skills 3+ years in restaurant leadership (Hospitality Manager / FOH Manager / Assistant GM), ideally high-volume.
  • Strong knowledge of service standards, staffing, scheduling, and labor management.
  • Confident coaching style with the ability to hold standards while building morale.
  • Calm under pressure; excellent guest recovery and problem-solving.
  • Comfortable with POS/reservation systems and basic reporting (sales, labor, comps/voids).
  • Preferred Beverage program exposure (beer/cocktails/wine) and bar operations familiarity.
  • Experience supporting events, promotions, or community-driven marketing.
  • Certification in responsible alcohol service (or willingness to obtain quickly).
  • Schedule & Work Environment Must be flexible for evenings, weekends, holidays, and peak service times.
  • Hands-on role requiring prolonged standing, fast pace, and active floor leadership.
  • Compensation & Benefits (Confidential / TBD) Competitive base salary + performance bonus potential (structure shared during process).
  • Benefits and perks available depending on final offer package.
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Hospitality Manager • Charlotte, NC, US

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