Digital Design & User Experience Director

Company Summary:

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.

Position Summary:

CPI Security, a leader in the security and automation solutions industry, is looking for a Director of Digital Design & User Experience to join our growing team! This is more than “just a job” – it’s your chance for a fulfilling and purpose-driven career. This position is responsible for the strategic direction and management of multi-device user experiences for CPI Security. As the thought leader on web and mobile digital experiences, he/she will drive experiential alignment with Brand marketing, Digital Marketing, CRM, Product, and Ecommerce. You will act as a champion for usability and user-centric design in our organization by defining the UX research, design and development process. This position leads and owns the end-to-end user experience ensuring frictionless user interactions that drive true business value. We will look to you to play a leading role in our mission to protect our customers and what matters most to them.

Essential Functions

• Oversees and is accountable for the UX and optimization strategy and execution focused on designing and measuring leading user experience by balancing user intent, business needs, and site/mobile performance
• Leads and coaches a team of interactive designers, information architects, visual designers, usability testers and user experience developers to design, develop and continuously optimize a best-in-class user experience for both web and mobile channels.
• Defines and establishes UX metrics and reporting
• Sets the strategic direction for regular usability/UX research
• Advocates for and educates the business on how to leverage user experience design and development specialists and business analysts to drive the product roadmap forward through mentoring, training and external best practice learning
• Owns the creative design, user experience and business analysis operating budgets and oversees the effective distribution and usage of dollars (utilizing digital performance analytics and user research)

Oversight of UX Design and Development

• Researches, formulates, and shares best practices and standards for UX research and development of user experiences
• Drives the UX and optimization strategy focused on designing and measuring leading user experience by balancing user intent, business needs, and site performance
• Advocates for new technologies, techniques, and keeps on top of the latest design tools to be able to apply these as needed
• Partners with the Product Management team to define user experience vision, product feature pipeline, business goals, requirements, and functional needs
• Leverages interactive design, information architecture, and visual design to develop and continuously optimize a best-in-class user experience for both web and mobile channel
• Oversees the execution and measurement of optimization and growth strategy through user design across all touch points and channels, bringing the customer to the design table through user centered design and data driven decision practices.
• Drives innovative solutions and UX designs within platform constraints and technical limitations to enable easy user interaction
• Leads front-end development and integration of digital platforms, defining functionality, navigation, and interaction models
• Takes ownership of UX design issues and blockers ensuring they are resolved as required
• Completes development work and requirements work in support of optimization testing (A/B and innovation) collaborating with the analytics team

Other Experience Required

• Bachelor’s degree or higher in related field is preferred, educational background commensurate with years of applicable experience will be considered
• Proficiency in Microsoft Outlook, Word, PowerPoint, Excel, Adobe Creative Cloud & Figma
• 3-5 years of experience with website design, mobile design, user experience flows, user experience design, user experience development and requirements management
• Extensive experience with user interface design patterns and standard user-centered design methodologies across multiple platforms
• Functional knowledge of digital commerce business processes

The Perks

• Aggressive pay and the opportunity to work for an iconic brand
• Great medical, dental, vision, short- & long-term disability and life insurance options
• Company paid holidays, floating holiday, and paid time off (PTO)
• 401(k) plan with competitive company match
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education
• Engaging and fun company culture that’s made up of a diverse group of people
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff
• Birthday and Work Anniversary Rewards, PLUS a designer watch at 10 years of service!

CPI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CPI is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at CPI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.