Position: Clinical Liaison
Engage Healthcare is looking for someone to lead and coordinate the referral process for the Silver Spring area market. Conduct timely clinical and financial evaluations of patient referrals assessing the needs of patients and directing referrals to appropriate company facilities. Based on the needs assessments, the Marketing Liaison will develop solutions that meet identified needs, which will result in referrals to selected facilities.
Benefits: 401k, health, life, vision, and dental insurance, PTO, flexible schedule, overtime pay, DailyPay, premium holiday pay, disability insurance, wellness plans, sign-on bonus for full-time nursing employees, employee referral bonus and stability in the strong leadership/management team who strives & achieves customer service excellence with dedicated staff qualifications.
Essential Duties & Responsibilities:.
Generate referrals to selected facilities to support their census and quality mix goals.
Assist in building a relationship with facility and referral sources.
Respond timely to inquiry calls from hospital discharge planners and other referral sources.
Conduct patient assessments in a timely manner after a referral is given by a hospital discharge planner, case manager, social worker, physician, or family member. Note: Timely refers to assessments complete with a goal of 30 minutes after referral.
Assist as needed with pre-admission care planning.
Work with facility staff to understand census and quality mix goals and referral process expectations.
Understand census, quality mix and bed management needs of all facilities in assigned market.
Provide daily updates to the Admission & Marketing Directors regarding referral and admissions activities.
Maintain a close working relationship with the Directors of Nursing and the Business Office Managers to ensure appropriate and efficient decisions about prospective admissions.
Make admissions recommendations to facility management.
When admissions determinations are made, communicate with facilities about appropriate room and bed needs, as well as special needs of new admits to staff to facilitate a smooth transition
Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).
Provide assistance with new Stakeholder orientation regarding the marketing and admissions process.
Maintain a strong working knowledge of managed care referral processes.
Other special projects and duties, as assigned.
Job Requirements:
Three (3) or more years of experience in long-term care or related industry.
One (1) to two (2) years sales and/or marketing experience a plus and case management experience preferred. Preference will be given to candidates with a nursing background.
Must understand long-term care business, including census and quality mix goals and referral expectations.
Effective verbal and written English communication skills.
Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
Highest level of professionalism with the ability to maintain confidentiality.
Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
Customer service oriented with the ability to work well under pressure.
Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
Strong analytical and problem solving skills.
Ability to work with minimal supervision, take initiative and make independent decisions.
Ability to deal with new tasks without the benefit of written procedures.
Approachable, flexible and adaptable to change.
Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.
Engage Healthcare is an equal opportunity employer that promotes a drug-free workplace.
Hospital Liaison Silver Spring Market • Silver Spring, MD
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