Assistant Manager, Attractions Operations - Universal Kids Resort

Job Description & Requirements

JOB SUMMARY:

Responsible for supervising the daily operation of multiple attractions and provides direction, coaching, and development to hourly Team Members. Uses analytical skills to ensure that the assigned venues meet departmental standards for Guest and Team Member satisfaction and financial goals while always maintaining the highest safety standards. Facilitates the hiring, training and scheduling of hourly Team Members and supports seasonal initiatives and special events.

JOB RESPONSIBILITIES:

• Accountable for all facets of Attraction Operations including: Guest Service, ride safety, capacity, training, staffing and budgeting. Partners with various departments such as Technical Services, Engineering, Facilities, Entertainment, etc. to ensure departmental goals are met. Responsible for Guest safety by reviewing

JOB SUMMARY:

Responsible for supervising the daily operation of multiple attractions and provides direction, coaching, and development to hourly Team Members. Uses analytical skills to ensure that the assigned venues meet departmental standards for Guest and Team Member satisfaction and financial goals while always maintaining the highest safety standards. Facilitates the hiring, training and scheduling of hourly Team Members and supports seasonal initiatives and special events.

JOB RESPONSIBILITIES:

• Accountable for all facets of Attraction Operations including: Guest Service, ride safety, capacity, training, staffing and budgeting. Partners with various departments such as Technical Services, Engineering, Facilities, Entertainment, etc. to ensure departmental goals are met. Responsible for Guest safety by reviewing trends and/or incidents. Proactively drives revisions/improvements to safety practices, procedures and documents. Ensures proper safety compliance and training for all hourly Team Members.
• Oversees the daily operation of multiple rides, attractions, shows, and water and dry play areas. Ensures labor goals, efficiencies, safety and quality standards are being met and addressed consistently. Approves weekly schedules for distribution to Team Members and ensures labor optimization. Effectively handles and properly reports any incidents, Team Member/Guest issues and operational deficiencies. Plans for and efficiently executes events and requests made by other departments.
• Responsible for hiring, training, coaching, and developing all hourly Attractions Team Members. Establishes initiatives and ensures Supervisors are executing those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan/strategy. Supports Supervisors in the development, coaching, performance management and counseling of hourly Team Leads and Attractions Attendants.
• Responsible for providing department duty manager coverage for an assigned area and/or all of Universal Kids Resort’s theme park. Duties will include responding to ride evacuations, downtimes, escalated guest issues, weather condition decisions, and making the proper notifications to Universal Kids Resort leadership. Oversees attractions projects, initiatives, cross-training programs, and sustainment efforts.
• Enforces department policies and procedures, inclusive of training and safety, while working with the Manager to identify, develop and document new departmental policies and procedures. Ensures proper training programs are developed, implemented and maintained and collaborates on seasonal hiring initiatives as necessary. Assists with labor budgets and labor optimization through effective scheduling and seasonal closure coverage.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Supervises a Non-Exempt team

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• At times, this individual may cover an area with multiple venues depending on scheduling and business needs. This individual will manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues.
• Must be able to work a flexible and varying schedule based on business needs.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Strong guest and team interaction and development skills.
• Strong verbal and written communication skills.
• Ability to maximize efficiency and working procedures.
• Willing to work a flexible schedule with nights, holidays and weekends is required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor’s degree in Hospitality, Management, or related field is preferred.

EXPERIENCE:

• 2+ years of attractions, hospitality, or theme park operations with 1+ years of supervisory experience is required; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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