We are looking for someone to join our amazing tech support team.
Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.
Strong work ethic : you won't be micromanaged but you will be expected to produce great work and have very happy customers.
Flexible : you'll deal with a wide range of tickets so you'll need to able to adjust on the fly.
Professional : provide exceptional service to all users.
Requirements :
Bachelor's degree or equivalent
Entry level to 1 year experience with customer service, customer success, account management, & social media
Tireless work ethic that is up for the hustle-and-bustle of a tech startup
A desire to learn and understand everything-become a product expert
Energetic, positive attitude is a must. We definitely love to laugh and have fun!
Excellent verbal and written communication skills
Highly organized with demonstrated attention to detail
Candidates must be authorized to work in the US
Specific responsibilities include...
Create an exceptional personal experience for CMB customers
Become a product expert
Serve as the primary contact between the customer and the company, answering all types of customer inquiries via email
Troubleshoot and resolve customer issues, bugs, and complaints with care
Contribute to product planning by providing customer feedback to management to improve customer experience
Potential to work cross-functionally with product, engineering, marketing, and QA. Show us what other skills you have and we'll put them to use!
Technical Support • 94120 San Francisco, CA, US
You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.Delivering a world-class customer experience for inbound supp...[internal_linking.show_more]
Technical Support RepresentativeWe're looking for motivated individuals to join our Support Team at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want...[internal_linking.show_more]
Do you have a strong technical background with outstanding troubleshooting skills? Do you like being the go-to person in mission-critical situations? Do you love helping people? Can you speak "bits...[internal_linking.show_more]
We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers.In this role you will be responsible for hiring, developing and me...[internal_linking.show_more]
AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability.We bring together on-call, incident response, AI SRE, and status pages in a sin...[internal_linking.show_more]
At Bonafide, we believe everyone deserves the confidence to navigate today’s technology.As a volunteer, you’ll mentor justice-impacted learners in everything from unlocking their phones and sending...[internal_linking.show_more]
Learning Technology Support Consultant (7584U), Haas School of Business - 84866.At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and...[internal_linking.show_more]
We're hiring our second support person to help build Agave's support function as we scale from 450 to 1k+ customers over the next 1-2 years.This is a high-ownership role at a fast-growing b2b SaaS ...[internal_linking.show_more]
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...[internal_linking.show_more]
We are Datadog's in-house product experts.The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successfu...[internal_linking.show_more]
Cantonese/Mandarin Language Support Contractor - San Francisco, CA.It always seems impossible until it's done.We believe that even the biggest problems can be broken down into small, achievable ste...[internal_linking.show_more]
Senior Cloud Application Support Engineer.Hybrid - 3 days per week onsite required.Approved office locations: Dallas, Raleigh, Boston, San Francisco, or Waterloo (Canada).We are focused on generati...[internal_linking.show_more]
Metaview is an AI company focused on recruiting.We build AI agents that help world-class companies hire with radically more speed and precision.We automate the toil, and augment the human for compa...[internal_linking.show_more]
Senior Technical Support Engineer.Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now ...[internal_linking.show_more]
A SaaS startup in construction finance is seeking a Technical Support Representative to assist customers by transforming PDF forms into customer-fillable formats.The role requires strong math skill...[internal_linking.show_more]
AlliedTravelCareers is working with Cross Country Allied to find a qualified CT Tech in Redwood City, California, 94062!.As a CT technologist, you will use computerized tomography to take medical i...[internal_linking.show_more]
Job Title: Technical Lead (COTS - L3 Support).Location: Foster City , CA (Onsite).Duration: Full Time Employment.We are looking for a proactive and technically skilled COTS Support Engineer with 6+...[internal_linking.show_more]
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform.A leader in cloud physical security, Verkada helps organizations strengthen safety ...[internal_linking.show_more]
