Talent.com
IntraEdge
Help Desk - Tier 1IntraEdge • Scottsdale, AZ, US
Help Desk - Tier 1

Help Desk - Tier 1

IntraEdge • Scottsdale, AZ, US
30+ days ago
Job type
  • Full-time
Job description
Responsibilities: -Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.-Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.-Document all reported issues, troubleshooting steps and resolutions in the incident management system.-Provide feedback, additions and updates to the knowledge base where applicable.-Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.-Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.-Properly evaluate, troubleshoot, escalate, and document issues.-Complete work in a timely and accurate manner while providing exceptional customer service.-Stay current on the latest technologies, trends and strategies in use by Discount Tire-Other duties as assigned. Qualifications:HYBRID ROLE - must be in Phoenix area. Onsite 2-3 times a week. -This position requires one year of customer service experience is required. Software/hardware support experience is preferred.-Knowledge of PC hardware, computer operating systems and software is required.-Previous experience with Automated Call Distribution preferred.-SAP troubleshooting experience is beneficial.-Demonstrates ability to communicate across all levels of the organization; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required. Must be able to type quickly and accurately.-Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.-The ability to work both independently and within a team is necessary.-The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.-Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.-In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.-Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. Educational Requirements:-This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.-ITIL knowledge preferred
Create a job alert for this search

Help Desk - Tier 1 • Scottsdale, AZ, US

Similar jobs

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Maricopa, Arizona
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Dashers - Sign Up and Start Earning

DoorDashParadise Valley, AZ, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Remote Benefits Advisor (50k-90k per year)

Professional CareersParadise Valley, Arizona
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Remote Product Support Online - $25-$45 per hour

GLOCPAParadise Valley, Arizona
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Desk Operation Specialist

Mayo ClinicPhoenix, AZ, United States
Part-time

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.As we work together to put the needs of the patient first, we are also dedicated to our emp... Show more

 • Promoted

Chef - All levels Sous to Executive

HNH MANAGEMENT LLCScottsdale, Arizona, United States, 85250
Full-time
Quick Apply

At Hi Noon Hospitality, our kitchens are the heartbeat of the restaurant.With acclaimed locations in Arcadia, North Scottsdale, and Gilbert, we’re known for flying in the freshest seafood daily fro... Show more

 • Promoted • New!

Remote Building Code Compliance Expert

Micro1Paradise Valley, Arizona, US
$50.00 hourly
Remote
Full-time

Building Code Compliance Expert.Plan review and blueprint reading.Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and ente... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCMaricopa, Arizona, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

JARS Help Desk Technician – In-Person

JARS CannabisPhoenix, AZ, USA
$23.50 hourly
Full-time +1
Quick Apply

JARS Cannabis is seeking a hands-on and tech-savvy.This full-time, in-person position is based at our.If you're a strong communicator with solid troubleshooting skills and an interest in retail tec... Show more

Remote IT Support Desk Engineer I

Heartland Business Systems IncPhoenix, AZ, United States
Remote
Full-time

Job TypeFull-timeDescriptionPosition Summary :This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and f... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausParadise Valley, AZ, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Medical Billing and Coding - Entry Level Training Program

DreamboundMaricopa, Arizona, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Desk Clerk

Dunlap & Magee Property Management, Inc.Phoenix, AZ, United States
Full-time

Virginia Ave, Phoenix, AZ, 85004, United States. Show more

 • Promoted

Help Desk Analyst

Community Options, Inc.Phoenix, AZ, US
Full-time

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.Provide prompt, courteous support company wide, in person or via phone or email.Attend meet... Show more

Desk side Support Engineer

Noblesoft TechnologiesPhoenix, AZ, United States
Full-time
Quick Apply

Role Desk side Support Engineer</b></p> <p><b>Location Phoenix, Arizona</b></p> <p>Responsibilities :-</p> <p> </p> <p>Vend... Show more

Work from Home – Product Feedback Support - $25-$45 per hour

GL Carefree, Arizona
$25.00–$45.00 hourly
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more

 • Promoted

Deliver Eats with Uber Eats

Uber eatsAk-Chin Village, AZ, US
Full-time +1

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Customer Help Desk Technician

Sunrise SystemsPhoenix, Arizona, United States
Temporary
Quick Apply

Tentative Shift Start Time :6:00 AM- 6pm.Contract (potential to go longer based on business need).SUMMARY STATEMENT: Under general supervision, provides customer service and technical support by ap... Show more

Information Technology Professional

US NavyCarefree, AZ, US
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more

 • Promoted

Remote Job $790/wk - Hiring Focus Group Panelists

MaxionParadise Valley, AZ, US
Remote
Full-time +2

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require .... Show more