Description
:Key Responsibilities:
• Handle daily Receiving Depository (RDFI) tasks and assist with ODFI functions as needed.
• Provide phone and email support to corporate customers and internal teams.
• Research and resolve ACH inquiries and account-related issues.
• Manage mailbox requests, including unauthorized transaction reversals and recoupments.
• Track and monitor cases using Salesforce; ensure KPI-driven productivity.
• Support team deadlines, routine operations, and EPP migration project tasks.
• Learn new system processes and take on complex ACH functions over time.
Qualifications:
• 3–5 years of financial operations or back-office experience.
• Strong attention to detail, time management, and ability to complete repetitive tasks accurately.
• Proficient in MS Outlook and comfortable using Salesforce.
• Strong written and verbal communication skills; customer-centric mindset.
• Associates Degree preferred.
Schedule: Monday–Friday, 8:30 AM–5:00 PM (40 hours/week).
ACH Operations Analyst • Johnston, RI, US
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