VIRTUAL CARE LIAISON

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Position Highlights:

The Virtual Care Liaison (Liaison) works with disease-specific, interdisciplinary teams to transform the best practice processes of in person care to virtual and digital solutions. The Liaison uses their operational insights to help design and support optimized processes and workflows to present, organize, and document virtual care efficiently and effectively. The Virtual Care Liaison serves as a change agent and facilitator in the Virtual Care implementation and expansion process. The Liaison monitors and reports on the usage of tools and plays a key role in identifying and implementing process improvements.

The Virtual Care Liaison interacts with all levels of the organization and functions in a highly collaborative, team-oriented environment. The role requires the ability to develop and maintain strong working relationships with faculty, nursing, researchers, cross functional teams, operational management, data scientists and other staff.

Responsibilities:

• Designing and implementing best practice virtual care experiences, support and documentation tools to aid to clinicians processes when delivering care.
• Provides support of the Virtual Health application for clinical users.
• Manages and/or contributes to Virtual Health projects to improve quality, usage, integration, adoption, and department related operational processes.

Credentials and Experience:

• Bachelor’s Degree in Healthcare or business related fields.
• Minimum of two (2) years of demonstrated experience performing duties functioning within above stated areas in a healthcare or business-related environment.
• Experience with information analysis, resource and capacity planning, problem solving, team coordination, strategic planning, and quality management.
• Experience working with cross-functional teams in a complex, matrixed environment.
• Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, and Visio.
• Must be highly organized, very detail-oriented and have strong written and verbal communication skills.
• Demonstrated skills in facilitation, mentoring and change management.
• Must be a self-starter, who thrives in fast-paced environment and can adapt quickly to changing priorities.

Preferred:

• Master’s Degree in Healthcare or business related fields.
• IT/Informatics familiarity and knowledge.
• Past experience working with program managers, project managers, or leadership to plan implementation efforts desired.
• Demonstrated ability analyzing data and proposing reasonable solutions: scheduling, billing and/or clinical processes.
• Prior experience working directly with clinical care providers on workflow and operational practices.
• Demonstrated ability analyzing data and proposing reasonable solutions: scheduling, billing, coding, and/or clinical process documentation.
• Skilled in project management, process improvement, or executing implementation initiatives.