Medical Call Taker & EMS Dispatcher (Afternoon/Evening Shift)

InstaCare EMS is seeking new and experienced Emergency Medical Call Takers & Dispatchers to work from our Brooklyn headquarters located in Coney Island.

What We Offer:

• Flexible Schedules Weekly Paychecks Paid Time Off Professional Work Environment Friendly, Dedicated Coworkers The Call Taker/ Dispatcher position is critical to the operations and assignments of ambulance resources to patients and clients.
• All communications flows through our Operations Center. This includes communication between ambulance crews, callers, hospitals, management and others. The position requires a strong team player with a professional attitude, excellent customer service skills , and the ability to work well under pressure.

Duties and Responsibilities :

• Works directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ to arrange ambulance transport Verifies patients’ insurance coverage, benefits, and co-pays Manages high volume phone calls Processes credit card payments Dispatches appropriate ambulance resources using radio codes and practices Skills of the Call Taker/ Dispatcher: Knowledge of Medical Terminology Familiarity with health insurance plans , including Medicare, Medicaid, and commercial insurance Excellent verbal/written interpersonal and communication skills and the ability to communicate clearly in English Strong attention to detail Effectively multi-task in a fast paced environment Ability to establish strong working relationships with personnel from multiple departments and divisions Flexibility in scheduling flexibility ***This position is primarily for afternoon/evening shifts, however, due to the nature of the EMS industry we operates 24 hours a day, 7 days a week. May be asked to work days, nights, weekends, and holidays as needed*** Qualifications: Previous Emergency Medical Services (EMS) experience, strongly preferred Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems InstaCare EMS is proud to be an Equal Opportunity Employer.
• InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
• All employment is decided on the basis of qualifications, merit, and business need.
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