Talent.com
AMBASSADOR ACADEMY ROBOTS & MENTORS
Family Enrollment & Billing SpecialistAMBASSADOR ACADEMY ROBOTS & MENTORS • Philadelphia, PA, US
Family Enrollment & Billing Specialist

Family Enrollment & Billing Specialist

AMBASSADOR ACADEMY ROBOTS & MENTORS • Philadelphia, PA, US
30+ days ago
Salary
$21.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Position Summary
The Family Enrollment & Billing Specialist oversees all parent onboarding, Brightwheel account setup, billing profiles, tuition invoicing, and payment tracking for hundreds of families across multiple Robots & Mentors program sites. This role ensures smooth communication with parents, accurate billing, and real-time revenue reporting.


The Specialist is the front-line support for families and plays a critical role in financial operations, CCIS subsidy alignment, and keeping all accounts current.

Key Responsibilities
Family Onboarding
  • Manage all new family intake steps from acceptance to full enrollment.
  • Create and activate Brightwheel family accounts.
  • Guide parents through app setup, student profiles, and attendance procedures.
  • Ensure all required forms are collected (emergency contacts, health records, etc.).
Billing & Tuition Management
  • Set up billing profiles for all new families in Brightwheel.
  • Generate weekly/monthly invoices based on program schedules.
  • Track, record, and reconcile payments for 200–300 families.
  • Manage auto-pay enrollment, declined payments, and failed transactions.
  • Handle payment plans, credits, adjustments, and refunds.
  • Process and track CCIS subsidy attendance and reimbursement reporting.

Parent Communication
  • Respond to parent billing questions with speed and professionalism.
  • Send reminders for overdue accounts.
  • Provide onboarding support for families unfamiliar with digital billing tools.
  • Maintain high-quality customer service and quick response times.
Revenue Reporting
  • Maintain a master payment tracker for all families.
  • Provide weekly revenue reports to leadership on:

    • Total collected
    • Outstanding balances
    • Subsidy reimbursement status
    • Expiring subsidy paperwork
    • Collection concerns
  • Identify trends, risks, and families needing follow-up.
Systems & Documentation


  • Maintain clean, accurate digital records for all billing and enrollment interactions.
  • Update SOPs for billing, onboarding, and communication workflows.
  • Maintain the Brightwheel billing system with 100% accuracy.



Qualifications
  • 1–3 years of experience in enrollment, billing, family-services administration, or school operations.
  • High School or Equivalent required
  • Strong technical skills with billing platforms (Brightwheel, Procare, or similar).
  • Excellent communication and customer service skills.
  • Extremely organized, able to manage large volumes of families/data.
  • Experience with childcare subsidy systems (CCIS/ELRC) is a plus.



Create a job alert for this search

Family Enrollment & Billing Specialist • Philadelphia, PA, US

Similar jobs

Billing - Specialty Medicine

Maximus Partners, LLCPhiladelphia, PA, United States
Full-time

Precertification Specialist who will focus on specialty medications.The main purpose of this role is to obtain insurance prior authorizations so patients can start and continue their prescribed tre... Show more

 • Promoted

Associate, Accounting & Reporting Advisory

StoutPhiladelphia, Pennsylvania, United States
Full-time

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our... Show more

 • Promoted

Senior eBilling & Process Optimization Analyst

Faegre Drinker Biddle & Reath LLPPhiladelphia, PA, United States
Full-time

Faegre Drinker is a firm designed for clients and designed for you.We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrativ... Show more

 • Promoted

Enrollment Systems Specialist

ChubbPhiladelphia, PA, United States
Full-time

This position supports our internal sales channels (i.Chubb A&H), external clients, and brokers to ensure the seamless implementation of Chubb's voluntary insurance products across multiple enrollm... Show more

 • Promoted

Vendor Insurance Analyst

Pyramid Consulting, IncHorsham, PA, US
$26.00 hourly
Temporary

Immediate need for a talented Vendor Insurance Analyst.This is a 06+months contract opportunity with long-term potential and is located in Fort Washington PA (Hybrid).Please review the job descript... Show more

 • Promoted

Billing Analyst - AHA

Independence Blue CrossPhiladelphia, PA, United States
Full-time

Self-Funded Billing Account Maintenance/h2pResponsible for performing the invoicing, reconciling and maintenance of self-funded customer accounts.Perform Self-Funded Billing Account Maintenance, In... Show more

 • Promoted

Remote Billing Specialist

Pennsylvania StaffingPhiladelphia, PA, United States
Remote
Full-time

Billing SpecialistBeacon Hill was founded to set a new standard in search, career placement and flexible staffing.Billing specialist must have skills :3years of billing or related contracts experie... Show more

 • Promoted

Medical Billing and Coding - Entry Level Training Program

DreamboundGloucester, New Jersey, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Accounting Professional - Billing Clerk II

TriOptusPhiladelphia, PA, United States
Full-time

Accounting Professional - Billing Clerk II.Location: Philadelphia, PA 19103.Contract: 24+ months (Possible Extension).Billing/clerk previous experience 2-3 yrs.Highschool ok, no college needed.Entr... Show more

 • Promoted

Remote Senior Financial Analyst - AI Trainer ($50-$60 per hour)

Data AnnotationLindenwold, New Jersey, United States
Remote
Full-time +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own&#160... Show more

 • Promoted

Senior Health & Benefits Consultant, Data Analytics

Marsh & McLennanPhiladelphia, PA, United States
Full-time

Senior Health & Benefits Consultant, Data Analytics.We are seeking a talented individual to join our Health & Benefits team at Mercer.This role can be based in any US city.This is a hybrid role tha... Show more

 • Promoted

Senior Health & Benefits Consultant, Data Analytics

Mercer FrancePhiladelphia, PA, United States
Full-time

Senior Health & Benefits Consultant, Data Analytics.We are seeking a talented individual to join our Health & Benefits team at Mercer.This role can be based in any US city.This is a hybrid role tha... Show more

 • Promoted

Senior Billing Supervisor

Navstar Inc.Philadelphia, PA, United States
Full-time

CGS is seeking a Senior Billing Specialist to join our team supporting our mission.This position will entail a wide range of duties including being responsible for the effective hands-on coordinati... Show more

 • Promoted

Enrollment Agent I

IDEMIACherry Hill, NJ, United States
Full-time

Enrollment Agent/h2pIDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across... Show more

 • Promoted

Senior Financial Accounting Specialist

Bucks County Intermediate UnitDoylestown, PA, United States
Full-time

Senior Financial Accounting Specialist.This support position is designated as Level 16 and has a starting salary of $84,460 with the potential to increase based upon education and relevant work exp... Show more

 • Promoted

E-Billing Coordinator

Dechert LLPPhiladelphia, PA, United States
Full-time

Billing And Electronic Billing Administration.General summary: Responsible for the administration and management of the billing and electronic billing processes for all domestic and foreign clients... Show more

 • Promoted

Bill Pay Relationship Manager

Rockefeller Capital ManagementPhiladelphia, PA, United States
Full-time

Senior Bill Pay Relationship Manager.Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm.Originally founded in 1882 as the family office... Show more

 • Promoted

Carrier and Billing Analyst

VantageNew Hope, PA, United States
Full-time

At Vantage Unified Communications, we deliver hosted communications services designed to help organizations communicate more effectively.We're looking for a Carrier And Billing Analyst who will pla... Show more

 • Promoted

Billing Operations Associate

Flourish HealthPhiladelphia, Pennsylvania, .US
Full-time
Quick Apply

The majority of these families struggle to get care.We are seeking a detail-oriented Billing Operations Associate to join our team.This role is critical to ensuring the accuracy, integrity, and tim... Show more

Remote Billing Operations Supervisor

Magellan HealthPhiladelphia, PA, United States
Remote
Full-time

A leading healthcare provider is seeking a Billing Manager to oversee daily operations and ensure the accuracy of billing processes.This includes supervising Billing Specialists, addressing discrep... Show more