Talent.com
WELLS FARGO BANK
Associate Account Resolution Representative, Auto OperationsWELLS FARGO BANK • IRVING, Texas, United States of America
Associate Account Resolution Representative, Auto Operations

Associate Account Resolution Representative, Auto Operations

WELLS FARGO BANK • IRVING, Texas, United States of America
30+ days ago
Job type
  • Full-time
Job description
About this role:

Wells Fargo is seeking Associate Account Resolution Representatives to join our Auto Account Resolution team within our part of our Consumer Lending business at our Las Colinas, TX location.

Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed.

Find out why we're the #1 financial services company to grow YOUR career.

Apply today for opportunities in the following areas:
  • Early Stage
  • Mid Stage
  • Late-Stage /Loss Prevention
In this role you will:
  • Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing an auto dialer system todetermine reason for delinquency
  • Seek ways to improve customer experience by collecting and negotiating terms of repayment on outstanding account balances
  • Support Account Resolution functional area by utilizing the knowledge of company products, services,policies, procedures, and Account Resolution systems
  • Regularly receive direction from supervisors and escalate questions and complex issues to senior roles
  • Interact with immediate Account Resolution team on Account Resolution related information, as well as internal and external customers
Required Qualifications:
  • 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Strong telephone etiquette and customer service skills
  • Excellent verbal, written, and interpersonal communication
  • Ability to work effectively in a structured, adaptable, and changing call center environment
  • Skilled in navigating multiple computer systems and using search tools to locate information
  • Good analytical skills with high attention to detail and accuracy
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Solid conflict management and decision-making abilities
  • Effective team player with strong collaboration skills
  • Proven ability to meet production goals, deadlines, and performance metrics
  • Intermediate proficiency in Microsoft Office applications
Job Expectations:
  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Must be able to attend full duration of required training period
Training Schedule:
  • Anticipated start date is January 26, 2026
  • Training hours are Monday through Friday, from 8:00 AM to 5:00 PM
  • Training is expected to be 4 weeks, but may vary
Schedule: Working schedule will be within the operating hours of 7am-10pm Monday-Thursday; 7am-7pm Friday; and will include rotating Saturday's 7am-4:30pm

Location: 401 Las Colinas Blvd W Bldg A, IRVING, TX 75039

Posting End Date:
13 Nov 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Create a job alert for this search

Associate Account Resolution Representative, Auto Operations • IRVING, Texas, United States of America

Similar jobs

Sales Associate/Safety Sensitive

RML AutomotiveWaxahachie, TX, United States
Full-time

The Car Sales Person sells new and/or used vehicles at dealership gross profit, volume, and customer satisfaction standards.Sells and delivers a minimum of 10 units per month.Approaches, greets, an... Show more

 • Promoted

Automotive Support Associate

TradeJobsWorkforce75287 Dallas, TX, US
Full-time

An exciting opportunity awaits for a Automotive Support Associate to follow safety procedures and company policies, work collaboratively across teams and departments, and provide excellent service ... Show more

 • Promoted

Bilingual Auto Collector

WorkwayIrving, TX, United States
Permanent +1

Bilingual Account Manager/Bankruptcy.We are a professional staffing firm, working with organizations across the country to place exceptional candidates.Currently, we have a Bilingual Account Manage... Show more

 • Promoted

Senior Auto Physical Damage Claims Representative

AmerisureIrving, TX, United States
Full-time

Senior Auto Physical Damage Claims Representative.Amerisure creates exceptional value for its partners, policyholders, and employees.As a property and casualty insurance company, Amerisure's promis... Show more

 • Promoted

Dashers - Sign Up and Start Earning

DoorDashItaly, TX, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

AT&T Sales Associate

Strategic Insight GroupCarrollton, TX, United States
Full-time

Our company, Strategic Insight, is seeking an AT&T Sales Associate to join our expanding energy-focused team in Irving! As an AT&T Sales Associate, you will represent one of the most reputa... Show more

 • Promoted

Automotive Service Advisor

Brakes PlusCoppell, TX, United States
Full-time

Brakes Plus was founded in 1990 with a single store in South Denver.Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa.As one of the fastest growing ... Show more

 • Promoted

Customer Relationship Associate

ATALNTGrapevine, TX, United States
Full-time

Job Title: Customer Relationship Associate.Company Overview: Our client is a growing transportation brokerage.The organization specializes in dry van transportation while also supporting reefer, ov... Show more

 • Promoted

Account Executive

AIT Worldwide Logistics, Inc.Coppell, TX, United States
Full-time

AIT is seeking driven sales individuals with a growth mindset that want to work for one of the best and fastest growing global logistics providers in the 3PL industry.Account Executives work in a f... Show more

 • Promoted

Auto Sales Consultant

Mac Haik Auto GroupDesoto, TX, United States
Full-time

Auto Sales Consultant Opportunity.Mac Haik Automotive Group has an outstanding opportunity for Automotive Sales Consultants.Bilingual (English / Spanish) a plus! These support the sales operations ... Show more

 • Promoted

Asset & Wealth Management Operations - Client Services- Irving-Associate

Goldman SachsIrving, TX, United States
Full-time

Client Onboarding New Account Approver.At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients.We are a leading global financial services firm providing invest... Show more

 • Promoted

Assistant Account Executive

Flywheel DigitalIrving, TX, United States
Full-time

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands.We give clients access to near real-time performance measuremen... Show more

 • Promoted

Account Representative - State Farm Agent Team Member

Ron Mathai - State Farm AgentIrving, TX, United States
Full-time

We are a growing agency with big dreams and lots of potential.Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented... Show more

 • Promoted

Account Executive, Corporate

RoadrunnerGrand Prairie, TX, United States
Full-time

The Corporate Account Executive position focuses on new business growth and retaining current business from accounts with multiple shipping locations and, typically, one corporate location.Develops... Show more

 • Promoted

AT&T Wireless Associate

ConfidentialEuless, TX, United States
Full-time

We're a sales and telecommunications firm that works with the AT&T industry to develop contact between our customers and services available.As a AT&T Wireless Associate member with our comp... Show more

 • Promoted

Auto Mechanic

TradeJobsWorkForce75287 Dallas, TX, US
Full-time

Auto Mechanic Job Duties: Work with manager and other mechanics to diagnose and repair the me... Show more

 • Promoted

Associate Business Partner

McKessonIrving, TX, United States
Full-time

Associate Business Partner, Real Estate (Finance).The Associate Business Partner, Real Estate supports the execution of business unit real estate strategy by partnering closely with Corporate Real ... Show more

 • Promoted

Automotive Sales Consultant

HertzBedford, TX, United States
Full-time

The Car Sales Consultant facilitates the sales & finance process, provides excellent customer service, supports lot operations and omni-channel sales.Fully execute sales process, achieve monthly sa... Show more

 • Promoted

Claims Examiner - Auto

MindlanceIrving, TX, United States
Full-time

Auto Casualty Claims Specialist.Auto casualty experienced in commercial auto liability and coverage.Bodily injury handling experience to include demonstrable mid to high level injury handling.Licen... Show more

 • Promoted

Insurance Account Representative - State Farm Agent Team Member

Ray Givens - State Farm AgentArlington, TX, United States
Full-time

Insurance Account Representative - State Farm Agent Team Member.As Insurance Account Representative - State Farm Agent Team Member for Ray Givens - State Farm Agent, you are vital to our daily busi... Show more