Desk Coordinator

Genesis Health Clubs on Rock is hiring a Desk Coordinator, this position will be responsible for the day-to-day operations of the Rock Road Tennis Desk as well as hiring, recruiting, and training all new desk associates. This includes, but is not limited to, the processing of guest check ins, desk staffing and member retention and maintaining quality customer service. Along with, conducting and maintaining all desk inventories, POS and daily activities.

• Communicates kindly and sincerely using members name
• Check members in and out efficiently
• Process member purchases, court times and league play
• Knowledgeable of Clubs amenities and surroundings
• Ensures guest satisfaction & Loyalty

Duties and Responsibilities:

• Executes procedures as outlined by desk manual
• Manages and trains all desk associates
• Manages and oversees inventory
• Assist General Manager with all desk operations, which include hiring, scheduling, training and management of desk staff
• Responsible for daily register deposits
• Maintains office supply orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Ability to travel to all clubs to ensure staff efficiency

Expectations:

• Present a professional demeanor at all times when representing Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff, departments, and clubs
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking