Job Description
Ideal candidate will have flexibility in their schedule between hours of operation. PNC’s Help Desk is open 24 hours a day, 7 days a week – including holidays.
• Training period (2-4 weeks): Monday – Friday from 8am – 5pm EST **If more training is needed, schedule may extend as needed.
• Weekday Schedule: Schedule to be assigned upon completion of training, based on business need. Examples include 11am–8pm EST, 12pm-9pm EST. Overnights are excluded.
• Weekend Schedule: One Saturday or Sunday per month. Employees will be given a corresponding weekday off.
• Holiday Schedules: Holidays are posted for volunteer scheduling. Remaining shifts are covered based upon rotation.
Provides the first line of support and problem resolution for technology products or applications.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Help Desk Representative • Pittsburgh, PA, USA
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