Deskside Support Technician

Where are my IT Technicians that thrive in a fast paced environment?! Looking to continue expanding your IT skills and experience? We have an immediate need at our client to add to their Technical Support Team. This technician would have 3 to 5 years of experience in a technical support environment, schooling experience, being the jack of all trades when it comes to technical support. Day to day includes supporting end users with their hardware/software needs, imaging and deployment of devices, break/fix support and more. *Description:* * Build, install, and troubleshoot PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards * Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities * Identify, log and resolve technical problems with software applications or network systems * Identify improvement areas and potential changes and system improvements and present to leadership for consideration and implementation * Identify, explain and document technical issues in a clear way to clients * Use call logging system to accurately record telephone requests * Create and offer suggested updates to Knowledge Management tool * Communicate with operations leadership, identify solutions to ensure issues are addressed appropriately * Elevated knowledge of Microsoft desktop operating systems and desktop software *Qualifications* * Minimum of 3-5 years’ experience as a Desktop Support Technician * Knowledge of Microsoft Active Directory, MAC OS and basic support of MAC systems, HP Printers, SCCM, Microsoft Win10, IP networking, systems administration, and monitoring tools are essential. * Elevated analytical and troubleshooting skills * Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences * Self-starter and possess level of professionalism that meets our internal and client expectations * Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects * Elevated experience with Windows 7, 10 OS, using ITSM ticketing tool, and problem solving techniques * Elevated customer service and communication skills experience in face-to-face, telephone or electronic interaction with clients * Solid understanding of computer support and troubleshooting * Demonstrated ability to work in a team-oriented, collaborative environment * Demonstrated ability to seek solutions to problems using one’s own resources *If interested, let's talk! Please send *apply directly. Interviews are taking place this week! About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.