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Carls's Jr. California
Shift LeaderCarls's Jr. California • Hesperia, California, United States
Shift Leader

Shift Leader

Carls's Jr. California • Hesperia, California, United States
30+ days ago
Job type
  • Full-time
Job description
Primary
Accountability: The Shift Leader is responsible and accountable for all restaurant activities
while on duty, in the absence of the General Manager and Manager. The Shift
Leader works with the Restaurant Management Team to ensure all activities are
consistent with and supportive of the restaurant’s business plan. The Shift
Leader ensures all Crew Persons are performing their job responsibilities and
meeting expectations in all areas of their job description.
Essential
Functions: The essential functions of the Shift Leader position are denoted below in the
following key areas:
TOTAL GUEST SATISFACTION Consistently provides a quality product and Guest service experience that delivers
total Guest satisfaction.
  • Takes necessary action to ensure all Guest receive “Six Dollar Service”;
    anticipates and exceeds the Guests needs; handles “special situations”
    and requests immediately in a positive manner that encourages Guest to
    return.
  • Effectively “paths” the restaurant to monitor all aspects of the
    restaurant’s operation to anticipate problems; takes initiative to correct
    problem areas immediately.
  • Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service
    and Cleanliness) standards.
  • Monitors and maintains proper staffing level and labor costs while
    ensuring high levels of QSC.
  • Observes employee attitudes; takes appropriate steps to create a friendly
    atmosphere for employees and Guests.
  • Suggests to Restaurant Management ways to improve Guest service.
TRAINING AND DEVELOPMENT Strives to improve the skills and performance of all Crew Persons.

  • Effectively trains Crew Persons utilizing the existing training program.
  • Provides regular performance feedback to motivate and improve the
    performance of all Crew Persons.
  • Provides direction and supervision for Crew Persons to maintain high
    productivity and high crew morale.
  • Communicates employee work performance to the General Manager
    and appropriately addresses performance issues; maintains proper
    documentation of all disciplinary situations.
  • Makes an on-going effort to improve personal performance level.
SUPPORTS BUSINESS OBJECTIVES
Supports efforts to maximize sales and profits and minimize controllable costs
by effectively directing and supervising work shift activities.

  • Makes sound business decisions quickly to ensure Guests receive
    service beyond their expectations.
  • Effectively plans, organizes and implements all daily operational
    routines and activities; completes all required administrative duties and
    daily paperwork.
  • Able to supervise and perform closing and/or opening duties, as
    directed by Restaurant Management.
  • Supports the goals, decisions and directives of Restaurant Management.
POLICIES & STANDARDS
Complies with all Carl’s Jr. policies and procedures regarding business and
personnel practices.

  • Complies with and models all company policies standards, procedures
    and guidelines; enforces all in a fair and consistent manner.
  • Holds employees and self accountable for the methods and processes
    used to achieve results.
  • Role models and sets a positive example for the entire team in all
    aspects of business and personnel practices.
CARL’S JR. SHARED VALUES Models and encourages Carl’s Jr. shared values.
  • Is completely focused on and driven by the Guest.
  • Is of high personal integrity and treats all employees with honesty,
    respect and dignity.
  • Establishes an environment of trust to ensure honest, open and direct
    communication; and provides a communication process that works up,
    down and across the organization.
  • Is performance oriented and driven; clearly communicates performance
    expectations, measures performance results, recognizes and rewards
    good performance and is intolerant of poor performance.
Requirements:
EDUCATION High school diploma or equivalent. Good verbal and written communication
skills; is capable of communicating effectively with General Manager,
customers and co-workers; bi-lingual skills a plus.

EXPERIENCE Must have successfully completed the entire Crew Person Training Program
requirements. Must be a minimum of 18 years of age.

TRANSPORTATION & INSURANCE Must have reliable personal transportation, a valid driver’s license and proof of
insurance.
ACCESSIBILITY Must have a telephone or other reliable method of communicating with the
restaurant. Maintains an open door policy.
HOURS Must be able and willing to work flexible hours including opening and closing
shifts.
Skills &
Abilities: Demonstrates and/or possesses the following:
  • Basic knowledge of computers.
  • Organizational, planning and time management skills.
  • Team building skills.
  • Problem solving skills.
  • Ability to troubleshoot cash handling problems; good mathematics
    skills.
  • Excellence in performing the duties of all work stations and in
    completing assigned tasks and duties.
  • Ability to look at the restaurant operations (from a customer’s
    viewpoint).
  • Ability to take initiative.
Physical
Abilities: Must be able to:
  • Stand for long periods of time.
  • Bend and stoop.
  • Work around heat.
  • Work around others in close quarters.
  • Move throughout the restaurant and visually observe restaurant
    operations and employee work performance.
  • Lift 50 – 75 pounds.
  • Work with various cleaning products.
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Shift Leader • Hesperia, California, United States

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