About This Job
The main purpose of this job is to provide staffing coverage for a variety of business units across the division.
Work Schedule
Monday - Friday 8:00 AM - 5:00 PM but will vary periodically due to assignment (i.e.: 7:30 AM - 4:30 PM, Day shift only)
Essential Functions
Perform temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned
Respond to incoming calls, manage online account inquiries and troubleshoot technical issues
Navigate a multitude of internal systems to accomplish daily tasks
Engage professionally with both internal and external customers
Examine processes and procedures for improvement suggestions
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Basic knowledge of the banking industry
Ability to routinely learn new support functions
Ability to utilize a technical aptitude that allows for quick learning company systems, platforms and products
Ability to utilize discretion for when to escalate issues appropriately
Ability to identify workflow or process improvements to increase efficiency
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint and Outlook
Education & Experience
Associate’s degree or equivalent combination of education and experience required
3+ years financial services or related experience required
1+ year customer service experience required
1+ year bank operations experience preferred
*Hybrid Schedule: In office minimum 2 days per week with ability to increase as needed for Business Unit support assignments
**Level of role is determined by knowledge, experience, skills, abilities, and education.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Bank Operations Specialist or Senior Bank Operations Specialist level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $21.40 to $27.65 per hour.
Bank Operations Specialist • Kansas City, MO, US
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