Level 3 Point Of Sale Support
TEKsystems • Hoffman Estates, IL, US
30+ days ago
Job type
- Full-time
Job description
- Description : * Description When needed, forecast daily work and direct the daily tasks of the repair team Regularly assist Team Lead with leadership responsibilities Serve as an internal resource to other departments in planning and managing repair work Act as a resource to other technicians to provide training and solve problems in areas of expertise Handle escalated issues within assigned product set Communicate with both internal and external customers, and vendors, to plan work and resolve issues Perform repairs on various types of equipment including computers, printers, POS (Point of Sale) equipment, and hand-held mobile scanners Follow all safety procedures while meeting established quality and efficiency standards Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics) Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs Responsible for basic soldering Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs Communicate technical information to technical and non-technical customers Perform test programs and run benchmarks for battery and power measurements Communicate and follow-through with internal customers to resolve any issues Requirements 3+ years related experience as a bench or field repair technician Associates Degree in Electronics; Computer Science; Information Technology or equivalent computer repair experience required. Strong communication skills, both verbal and written Ability to troubleshoot and solve problems Demonstrated success working with minimal supervision; self-directed Ability to lead and mentor others Experience with computer software, printers, and / or scanners installation and configuration Ability to repair laser barcode equipment such as Symbol, Intermec, and Honeywell Component level soldering skills Strong attention to detail and ability to thrive in a fast paced environment Ability to quickly learn new skills and translate knowledge to practical application Mechanically inclined, solid understanding of how various technologies work Fundamental understanding of PC architecture and components, i.e., CPU and memory A+ Certification preferred About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.