Leasing Associate

Bernstein Management Corporation (BMC) has been a regional leader in real estate management and investment for over 70 years. Focusing exclusively on the Washington DC metropolitan area, our portfolio currently includes 80+ properties representing over 5,000 residential units and 3.5 million square feet of commercial space including office, retail and industrial assets. Our team of over 200 real estate professionals manage the portfolio with a hands-on, vertically integrated approach. We are proud of the portfolio we've built and we embrace an ongoing commitment to put People First.As a BMC Leasing Associate, you are polished, outgoing and people-focused with a strong attention to detail. You care as much about customer satisfaction as you do about getting the job done, and you maintain high standards for teamwork and accountability. You are an integral and valued member of BMC's Residential team, and will be relied on to guide the leasing strategy for the Shay property in NW DC, approximately 245 units.BMC will provide you with the training necessary to perform this role successfully, in addition to periodic performance reviews and opportunities for growth within the company. Job Responsibilities: Meet with prospective residents and present available apartments that best fit their desires and budgetPresent apartments, amenities and overall community to prospective residents using your team's established tour pathAnswer inquiries from prospective residents; use standard sales techniques to encourage a visit to your community. Ensure prospect data is entered in a timely manner to comply with Fair Housing lawsUtilize standard sales closing methods to sell the prospective resident on available units Greet prospective residents professionally and build a rapport with themComplete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing lawsAssist the team in gathering information from prospective residents after they have indicated a desire to move to the propertyAssist the team with completing market surveys, which will include gathering current occupancy, rental rates and concessionsProactively partner with your team and marketing department on efforts to promote the propertyEnjoy frequent opportunities to earn performance-based bonus incentives throughout the yearBe available to work a varied schedule, including weekends and some holidays as requiredMaintain a positive and professional customer service attitudeAttend periodic training seminars for leasing consultants to improve marketing and sales techniquesAnswer office phone, greet visitors, assist with building deliveries, etc.File miscellaneous documents to/from tenants, contractors, etc.Respond to tenant maintenance calls and dispatch to appropriate engineering personnelAssist with coordination of contractor and vendor servicesExcellent attendance is required to perform the essential functions of this positionOther duties as duties as trained for and are qualified to do.Knowledge, Skills, and AbilitiesProficient in Microsoft Office and ability to learn specialized softwareExcellent customer service skillsOutstanding sales and marketing skillsStrong time management, attention to detail and organizational skillsAbility to work a varied schedule, including weekends and some holidays as requiredAbility to learn and comply with industry legal requirementsAbility to work in a fast-paced, multi-entity environmentAbility to multi-task and follow throughAbility to work under pressureAbility to communicate effectivelyAbility to respond to others' needs in a timely and courteous mannerRequired Education and ExperienceHigh school diploma or equivalent1-2 years working in sales or customer servicePreferencesUndergraduate Degree in Business, Sales, Marketing, or related fieldExperience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc. Experience with Yardi, property management accounting systemBMC's People First Commitment At BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.The market-based pay range for this role is $22 to $24 per hour (plus additional bonus and commission incentives). The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.For a summary of BMC's employment benefit offerings, please click here.Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.