Manager of ADR Services

Description

Manager of ADR Services (2026-43)

Overview
The American Arbitration Association (AAA) seeks a highly organized and experienced Manager of ADR Services to lead arbitration and mediation case administration and supervise a team of Case Administrators. In this role, you will manage a dynamic caseload, serve as the primary liaison with parties and neutrals, and ensure consistent application of AAA's rules and procedures. Responsibilities include training staff, leading conference calls and preliminary hearings, identifying and resolving case management issues, and ensuring adherence to confidentiality and data security standards. The ideal candidate will possess strong analytical, communication, and leadership skills along with a solid foundation in ADR processes.

Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.

Compensation

• Charlotte, NC, Miami, FL; San Antonio, TX: $73,000 - $78,000
• Atlanta, GA; Buffalo, NY; Dallas, TX, Fresno, CA: $77,000 - $82,000
• Houston, TX; Johnston, RI; Minneapolis, MN: $79,000 - $83,000
• Chicago, IL; Philadelphia, PA; Voorhees, NJ: $82,000 - $87,000
• Boston, MA,; Los Angeles, CA: $86,000 - $91,000
• New York, NY, San Francisco, CA: $91,000 - $97,000

This position is also eligible for an annual performance-based incentive targeting 10% of annual salary.
Our competitive compensation package includes, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Qualifications

• Bachelor’s degree in business, law, or a related field; or equivalent mix of education and experience
• 4–6 years of comprehensive customer service and case management experience in a legal, judicial, or ADR setting
• 1–2 years of supervisory or team lead experience
• Strong knowledge of arbitration and mediation procedures and rules
• Excellent communication and interpersonal skills
• Demonstrated ability to exercise sound judgment and resolve complex issues
• Proficiency in Microsoft Office and case management systems; adaptability to emerging technologies, including AI tools

About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.