Senior Organizational Development Consultant

PURPOSE:

Plans, implements and evaluates large-scale change efforts by partnering with clients in determining improved organizational strategies, business processes, organization structure, roles and responsibilities. Develops and implement organization strategies that support improved future-state organizational design and service delivery. Improves Organizational Performance by studying clarity of mission, strategy, objectives and priorities, division of work, accountabilities, and communication systems; studying staffing resources, job outcomes, succession plans, and career development; examining performance records; introducing new practices; defining and recommending policies and procedures; designing and facilitating individual, team and leadership development programs.

ESSENTIAL FUNCTIONS:

• Assesses effectiveness of organization structure by studying clarity of mission, strategy, objectives and priorities, division of work, accountabilities, and communication systems.

• Diagnoses organization performance problems by examining performance records; surveying and interviewing managers and employees regarding efficiency, effectiveness, morale, climate, and profitability.

• Leads the implementation of large-scale human capital related projects across the enterprise.

• Improves organization results by identifying potential projects; introducing new practices; presenting action plans; defining and recommending policies and procedures; designing and conducting team building and management training.

• Prepares organization development information and reports by collecting, analyzing, and summarizing data and trends.

• Protects organization value by keeping information confidential; cautioning others regarding potential breaches.

• Improves organization development consulting job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to organization development and organization success by welcoming related, different, and new requests; helping others accomplish job results.

• Provides expertise in strategy development and execution, planning, and facilitation of employee relations efforts.

SUPERVISORY RESPONSIBILITY:
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

Education Level: Bachelor's Degree in I/O Psychology, Human Resources or related field OR in In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

• 8 years progressive workforce analysis, program design and delivery experience in a corporate environment.
• Multi-industry experience in a management consulting role.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of advanced coaching methods, leadership coaching, and conflict resolution.
• Experience in group facilitation and training.
• Excellent communication skills both written and verbal.
• Ability to overcome resistance to implement change.
• Ability to anticipate future trends and recommend solutions and process improvement plans.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department:

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.