General Purpose:
Under the supervision and direction of the Boulder City IT System/Security Manager, The Information System Technician will support the IT initiatives in the hospital and its affiliates. This role will have some operational impacts including but are not limited to serving as the point of contact for end users, software vendors and leadership. This role will work in tandem to assist with identified system issues, service requests regarding main hospital information system and/or subsystems and the LAN with its related software. This position will support and back up the Clinical Systems Analyst, Network Administrators and Helpdesk functions for the hospital and its affiliates.
Education and Experience Required
Must be able to work under sustained pressure and during stressful situations. This role will perform responsible and moderately complex entry level duties by troubleshooting, maintain, install, repairs and modifies personal computer’s hardware and software. Troubleshooting is done (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required. General PC, Microsoft office training assistance, logging/monitoring service requests with general hospital system and EHR vendors, reporting and technical report writing are some expected functions performed by this role. This position must offer great customer service to hospital and its affiliates and acts as a liaison between departments, IT and vendors related to system issues resolution and training.
IT Tech • Boulder City, NV
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