Systems Operations Engineer

Systems Operations Engineer (Cyber Security Platform Support)

We are not accepting C2C or 1099 arrangements.

Chandler, AZ (Hybrid)

Important: Candidates must be available to work a Friday–Tuesday shift (9:00 AM–6:00 PM). Candidates who are not open to this schedule should not be submitted.

About the Role

We are seeking a Systems Operations Engineer to join the Cyber Security Platform Support Enterprise Services Technology Team. This role supports critical enterprise applications and infrastructure by ensuring platform stability, performance, security, and availability across a complex technology environment.

The ideal candidate will have experience supporting production systems, managing incidents, and collaborating across infrastructure and application teams to resolve issues, improve processes, and maintain operational excellence in a highly regulated enterprise environment.

Location

Chandler, AZ

Hybrid Work Schedule: Minimum 3 days per week in office

Additional approved location:

• Chandler, AZ

Contract Duration

24-Month Contract

Work Schedule

• Friday through Tuesday
• 9:00 AM to 6:00 PM
• Flexibility to support a 24x7 environment
• Weekend, holiday, and on-call support required as needed
• Willingness to work beyond scheduled hours during critical incidents

Responsibilities

• Support enterprise-scale applications, systems, databases, and infrastructure platforms.
• Participate in troubleshooting and resolution of complex production incidents.
• Monitor system health, availability, and performance across supported environments.
• Collaborate with infrastructure, application, and operations teams to identify and resolve system outages.
• Drive incident, problem, and change management activities through established operational processes.
• Identify recurring issues and recommend long-term solutions and process improvements.
• Contribute to the stability, scalability, security, and performance of enterprise platforms.
• Support large-scale computer systems and network infrastructure within the technology operations environment.
• Escalate critical issues appropriately and maintain clear communication throughout incident lifecycles.
• Participate in team meetings, operational cadences, and continuous improvement initiatives.

Required Qualifications

• 2+ years of Systems Engineering experience or equivalent combination of education, military experience, training, and work experience.
• Experience supporting production systems in a large enterprise environment.
• Working knowledge of multiple technology platforms, including:LinuxWindows Server/Operating SystemsAutoSysHarnessServiceNowTerraform Enterprise (TFE)Cloud Management PortalBigPandaAppDynamicsThousandEyesSplunk
• Experience with:Incident ManagementProblem ManagementChange Management
• Ability to work independently in a fast-paced operational support environment.
• Flexibility to support a rotating, on-call, and weekend schedule.

Preferred Qualifications

• Strong analytical and troubleshooting skills.
• Advanced problem-resolution capabilities.
• Ability to remain solution-focused during high-pressure situations.
• Effective workload prioritization and time management skills.
• Demonstrated ability to manage multiple tasks simultaneously.
• Strong verbal and written communication skills.
• Customer-focused mindset with a strong sense of urgency.
• Experience supporting technology platforms within a mission-critical environment.
• Ability and willingness to learn new technologies and expand technical expertise.
• Commitment to operational excellence, collaboration, and continuous improvement.

Preferred Skills

• Production Support
• Systems Operations
• Cybersecurity Platform Support
• Linux Administration
• Windows Administration
• AutoSys Scheduling
• ServiceNow
• Splunk
• AppDynamics
• ThousandEyes
• Terraform Enterprise (TFE)
• Cloud Operations
• Incident Management
• Change Management
• Problem Management
• Infrastructure Support
• Network Operations
• Enterprise Technology Support

What Makes You Successful

You thrive in fast-paced operational environments, maintain composure during critical incidents, and proactively drive issues to resolution. You are a collaborative problem solver who values system reliability, operational excellence, and continuous learning while supporting business-critical technology platforms.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.