The Enterprise Architect – Microsoft Dynamics 365 CRM and F&O Architect will investigate and isolate root causes of issues within D365 to prevent future occurrences for our clients. Combining deep technical knowledge and domain expertise, you will deliver a unique understanding of internal Microsoft resources along with the ability to set expectations aligned with the US Cloud Premier Support engagement team and the needs of our clients. Analyze support issues and provide recommendations based on standard methodologies for customer’s Dynamics CRM/F&O and 365 environments and related applications.
Partner with client collaborators to translate business requirements into cloud solutions and deploy, upgrade, or migrate to the latest Microsoft technologies.
Review existing architecture and configuration plans to make appropriate recommendations to ensure future supportability.
Make recommendations on the best course to business scenarios that will reduce the time needed for successful deployments or migrations.
Direct business users on best practices for CRM/F&O, development, or integration processes.
Conduct root cause analysis of critical situations and make recommendations and plans for preventing recurrences.
Collaborate with the TAM to examine ticket trends and identify recurring issues and common threads. Analyze issues and engineer changes to proactively prevent and solve current problems.
Lead reactive troubleshooting or proactive service delivery, such as a risk assessment or a health assessment.
Perform technical architecture, design, installation, troubleshooting, and advisory services for clients’ projects.
Guide clients during system and application upgrades.
Act as the SME through design, implementation, and support of solutions with Dynamics CRM/F&O, 365, SSIS, and SSRS.
Deliver tailored, technology-specific training in person or virtually to increase knowledge base and understanding for client’s internal teams.
Articulate effectively to both technical and non-technical resources across all levels of an organization.
Deliver compelling presentations to connect and influence diverse audiences and inspire change and adoption of new technologies.
Participate in problem analysis and assist in determining strategic software solutions and enhancements to address identified issues.
Stay abreast of new technologies and application releases.
Qualifications
10+ years of experience with Microsoft Dynamics CRM/F&O and 365 solutions.
10+ years of experience with SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS).
10+ years of experience working with Enterprise customers in a consultative capacity.
In-depth knowledge of Microsoft Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model, and UI development.
Experience with Azure logic apps/Azure Power Automate (flow)/Azure Data Factory.
Data integration using Microsoft technologies including SSIS, PowerApps, and Power Automate.
Comfortable delivering presentations to audiences varying in size.
Preferred Qualifications
Experience with Microsoft Dynamics AX and PowerShell/VB Scripting
5+ years of experience in operations consulting and/or service delivery or related preferred.
Administration of SCCM and Cloud Services Integration.
F&O experience
Education and Training
A degree in Computer Science, Management Information Systems, Business, or related field or equivalent work experience.
We are an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings. Come as you are.
Enterprise Architect Dynamics 365 CRM and F&O • St. Louis, MO, US
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