Field Service Management System Trainer - Work from home
TEKsystems • Saint Paul, MN, US
30+ days ago
Salary
$35.00 hourly
Job type
- Full-time
- Remote
Job description
- Description : * This position supports ongoing efforts and various one-time initiatives, specifically for the Field Service Management (FSM) system that serves multiple operating companies (Op Cos). This role will lead the training and onboarding of new companies and also conduct refresher training as requested. Training will be delivered virtually and in person, so travel will be required. They will be required to know the system as a whole, which will include the integrations to each ERP. This person will also need to have a strong and outgoing personality to work with the companies. A strong background in Field Service and business processes would be a plus. Lastly, this position works alongside team members to support daily operations within the FSM and associated systems. Duties include : • Serve as subject matter expert of the configuration and technical integrations of FSM & associated systems, including end-user use of system, configurations, and business processes within the system. • Lead the training and onboarding of operating companies. • Develop and scale training programs to meet project complexity, requirements and constraints. • Serve as a point of escalation for requests requiring a higher degree of technical expertise or discretion to resolve issues and ensure timely resolution. • Advise FSM Support Specialists on applications and systems as necessary to ensure configurations meet end-user needs and users are utilizing the system appropriately • Ensure shared knowledge and documentation of system architecture and configuration as well as scalability and sustainability of configurations and integrations • Engage the user community to support Operating Companies’ use of the system through training, support, standard processes, and feedback loops • Perform other duties as needed or assigned. Education and Work Experience Requirements : • BS / BA in field related to computer science, information technology, business or other relevant business application is preferred but less significant than other requirements listed. • Experience developing and facilitating training programs. • History of managing modifications to existing software to fit specialized needs and configurations, and maintaining program libraries and technical documentation • Excellent analytical, critical thinking, problem-solving, and decision-making skills • Excellent communication and interpersonal skills, and ability to quickly gain the trust of varied stakeholder groups • Familiarity with organizational change management principles a plus • Exceptional time management and organizational skills • Strong character, ethics, commitment, and reliability • Proficient in Microsoft Suite *Top Skills Details : * training *Additional Skills & Qualifications : * The training playbook for this work is already built. As we continue to acquire operating companies this Trainer will be responsible for rolling out and deploying Astea training to the field (Field Service Management tool). Need someone who cannot just read words of a script but can be somewhat prescriptive on delivery. *Experience Level : * Intermediate Level About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.