Job Description
The Physical Security Technician reports to the Manager, Integrated Security and Information Systems and directly supports the technology needs of Boston College's Department of Public Safety; and provides on-site support for all physical aspects of the Public Safety Technology and Building Security Systems across the University including IP Video Security Systems, Access Control Systems, and Panic Alarm and Intrusion Alarm Systems.
In addition to supporting Building Security Systems, the Physical Security Technician assists in supporting all physical aspects of the Public Safety Technology used by the Department of Public Safety. Public Safety Technology includes MDT In-Vehicle Computers, LTE Trunk Routers, mhz / mhz portable and base radios (excludes repeaters and their associated antennas), FirstNet ATT and EPTT, Siren System including auditable mass notification, Smart Campus technologies including License Plate Recognition, Blue Light Emergency Phones, Dynamic Alarm Mapping, AVL Mapping, and technologies within the Public Safety Primary Communications Center and Backup Communications Center.
Evening Schedule
Hiring Range: $39.47/hr to $49.35/hr. Pay rate commensurate with relevant experience.
Requirements
Required Qualifications:
Strong technical abilities to troubleshoot, support, and maintain critical physical security equipment supporting a 24x7 operation.
Strong problem-solving skills, organizational skills, and project planning skills
Strong troubleshooting skills for problem resolution
Ability to work through problems and find solutions
Ability to manage multiple tasks with shifting priorities
Excellent customer service skills; strong commitment to customer service
Excellent coordination, collaboration, writing, and verbal communication skills
Ability to work effectively in a group and as a member of a project team
Knowledge of TCP/IP networking
Understanding and comfortable working with basic IP networks.
Experience with Google Suite
Experience with Microsoft Excel, Word and other Microsoft Office applications
Higher education experience preferred
Ability to lift and carry 50 lbs.
Ability to climb a ladder at least 15ft
Ability to travel across campus
Ability and experience using hand and power tools
Clean driving record required
Possess a willingness and ability to support a diverse and inclusive environment
Certifications preferred but not required:
Software House - CCURE Installer Certified
Genetec Security Center Certified
Education: Bachelor's degree preferred
5 years of experience as an in-field technician with hands-on experience in the troubleshooting, repair, and installation of Public Safety Technology and Building Security Systems.
Proficiency in reading and understanding security floorplans, architectural, and network diagrams.
Lead experience preferred but not required
Preferred Technology Experience
Access Control and Alarm Management Systems including Card Readers, Panic Alarms, Intrusion Alarms, and Intercoms
Video Security Systems (CCTV) including IP and Analog Security Cameras.
Basic Computer Networking and Telecommunications
Software House - Access Control and Alarm Management Systems
Inovonics - Panic Alarms
DSC (Digital Security Controls) - Intrusion Alarm Systems
2N and AiPhone - Intercoms
Genetec Security Center - Video Management Systems
Axis Communications - Video Security Cameras
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Physical Security Technician • Chestnut Hill, MA, US
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