Store Manager

POSITION: RESTAURANT MANAGER

JOB SUMMARY:

The Restaurant Manager builds and supervises a team that achieves Little Caesars goals of customer

satisfaction, sales and profitability and operates the restaurant according to company standards and

procedures.

PERFORMANCE RESULTS:

1. Ensures customers are served correct, complete orders within service time goals according to the

Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures

and if necessary, the Remedy Process.

2. Prepares and ensures that all colleagues prepare consistent, high quality products that are served to

customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job

station helpers.

3. Achieves the standards for a clean and organized restaurant and colleague image as defined in the Little

Caesars Orientation and Training Handbook, and/or as required by local government agencies.

4. Recruits, hires, trains and evaluates colleagues by following procedures outlined in the SCORES

materials, in-store training resources, and the guidelines for colleague evaluation.

5. Develops a productive team by providing direction and supervision of colleagues through the

appropriate use of communication, delegation, and disciplinary skills and implements change in a

positive manner resulting in low colleague turnover.

6. Ensures a work environment that is in compliance with government regulations and is safe, secure, and

free of harassment or discrimination, as defined by Little Caesars policies and procedures.

7. Accurately completes all paperwork associated with daily, weekly, and period end activities as directed

by the Area Supervisor or Market Director.

8. Performs labor scheduling, food ordering, and product projections accurately and maintains restaurant

equipment so that the restaurant opens and closes as scheduled and is able to service all customer orders

each day.

9. Manages all financial responsibilities with integrity and performs tasks associated with achieving cost

control goals and supervises colleagues to ensure goals are met.

10. Properly implements shakerboarding, local store marketing events, and in-store promotions that result in

increased sales.

Nature & Scope

The Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as practice

and enforce all Little Caesars policies and procedures. The Manager receives direction and training from

the Area Supervisor, six week Management Modules, and other Little Caesars training materials and

classes. During each shift, they motivate, direct and coach colleagues to work proficiently at their assigned

stations, and then follow up to ensure tasks are completed in a timely manner, according to Little Caesars

procedures.

The Manager is responsible for supervising all colleagues including those under 18 years of age. The

Manager must abide by all State and Federal labor laws, OSHA regulations, and EEOC requirements as well

as enforce and practice all Little Caesars policies and procedures.

The Manager will ensure the restaurant is prepared to meet the needs of customers and work diligently to

ensure each customer is satisfied with the service and product they receive.

The Manager supports the Area Supervisor and is responsible for building sales and controlling costs by

using all cost control tools and processes. They trouble shoot operational problems and find acceptable

solutions.

Detailed lists of each station's responsibilities and duties can be found in the "Operational Resource Guide"

(ORG) and the job helpers posted at each station. Your Area Supervisor will discuss the essential job

functions, which are normally defined as fundamental activities conducted on a daily or regular basis that

will affect the success of the restaurant.

The Manager will be scheduled to work approximately 50 hours each week. This position requires a hands on style of management and physical work such as: lifting, squatting, and standing for long periods of time.

Task Analysis

To perform the functions listed in this job description, the following tasks will be required:

• The ability to lift and move 55 pounds.

• The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.

• The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce

ladle, cheese cups, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of

knives, can openers, pastry brush, scales, microwave, telephone, cash register, etcs.).

• The ability to apply pressure to cut through products and/or clean equipment/utensils.

• The ability to count, separate and weight all types of food products and inventory items.

• The ability to effectively communicate to customers and co-workers (reading, speaking, hearing,

writing, etc.).

• The ability to understand directions, instructions and product specifications.

• The ability to process and complete customer orders.

• The ability to comprehend all training materials and practice standard operating procedures.

• The ability to successfully pass required training programs for certification.

• The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food

orders, employee work schedules, cash handling results and projected business needs.

• The ability to legally drive an automobile adhering to all state and local traffic laws.

• The ability to supervise a number of people at the same time and to motivate them to meet goals,

duties and deadlines.

The Candidate must:

1. Have a minimum of two (2) years experience in a management role, achieving at least an assistant

manager / co-manager position in a quick service restaurant, or one (1) year experience in a

management position in a full service restaurant.

2. Preferred minimum age of 21.

3. Possess a high school diploma, or equivalent, and possess basic math skills.

4. Have a working knowledge local store marketing techniques, sales building, and a proven track

record of controlling costs.

5. Possess strong management, team building and communication skills.

6. Possess knowledge of how to read and analyze profit and loss statements.

7. Be dependable, hard working and have the ability to work a varied, 50 hour workweek under

pressure and in stressful situations.

8. Possess a valid driver's license from the state of residence with a driving record maintained within

company guidelines. Possess a reliable vehicle and auto insurance as a primary driver to complete

daily banking and other responsibilities as directed by the Area Supervisor or Market Director.

9. Meet Little Caesars Background Verification guidelines.

10. The U.S. Department of Justice (INS Division) requires that each Team Member provide

documentation that proves their eligibility to work in the United States.

The global chain that Little Caesars is today began with a blind date between Mike Ilitch and Marian Bayoff that was arranged by Mike’s father in 1954. Within just a matter of months, the couple was married. We continue to be a family owned business that believes in hard work, having fun and making it so every family can afford pizza night.