Front Office Customer Service Representative

Front Office Customer Service Representative
COMPENSATION: Competitive
LOCATION: University of Michigan Health System, Ann Arbor, MI
JOB TYPE: Full-time
SHIFTS: Monday-Friday, 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM (Rotating shifts due to job share)
POSITION OVERVIEW:
Join the University of Michigan Health System as a Front Office Customer Service Representative. This vital role creates a positive first impression for visitors and patients. The ideal candidate will possess exceptional communication skills, professionalism, and a proactive attitude.
KEY RESPONSIBILITIES:

• Answer phones and direct calls to appropriate personnel.
• Greet and assist visitors and patients upon arrival.
• Facilitate patient check-ins and prepare rooms for visits.
• Ensure the cleanliness and sanitation of rooms post-departure.
• Provide administrative support and perform accurate data entry tasks.
• Monitor patient queues in Mi-Chart scheduling system.
• Provide potential assistance with call center calls as required.

REQUIREMENTS:

• Exceptional communication skills, both face-to-face and over the phone.
• Proficiency in MS Office and familiarity with Mi-Chart scheduling system is a plus.
• Previous experience in a call center is advantageous.
• Strong attention to detail and accuracy in data entry.
• Reliable attendance and punctuality.
• Immunization documentation required (MMR, Varicella, Hepatitis B, Tdap, TB).

IMMUNIZATION REQUIREMENTS:

• MMR (Measles, Mumps, Rubella)
• Varicella (Chickenpox)
• Hepatitis B
• Tdap (Tetanus, Diphtheria, Pertussis)
• TB (Tuberculosis) - Negative TB skin test within the last two months.

HOW TO APPLY:
Call 734-484-3668 for immediate consideration