Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.
Competencies:
. Great Focus
• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Skills and Qualifications:
· Restaurant, retail, or supervisory experience
· Ability to work up to 35 hours
· At least 18 years of age (where applicable)
Responsibilities:
Team Environment:
· Support a respectful team environment
· Communicate shift priorities, goals and results with team members
· Support the training of crew members as requested
· Provide coaching and feedback to crew members
Operational Excellence:
· Create and maintain a guest first culture in the restaurant
· Operate with Sense of Urgency to deliver speed targets
· Ensure Brand standards, recipes, and systems are executed
· Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines
· Manage proper team deployment to deliver team service
Profitability:
· Drive sales goals and results
· Execute restaurant standards and marketing initiatives
· Manage cash over/short during shift
· Ensure all products are prepared according to Brand standards
· Minimize waste
Shift Leader • Stratford, CT, US
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