Claims Assistant I

Summary

Claim Operations provides administrative support to all claim lines of business and partners with the operations team to assist with the following responsibilities.

Job Responsibilities:

• Receive new losses and verifies accuracy of information via coverage

• Register new loss information on system

• Perform all file updates on system as directed by claim reps/team leader

• Register loss payments on system

• Provide customer service to agents, insureds, clients and other customers

• Process authorized payments

• Input data entry correspondence into system, diaries information for claims reps and/or team leader and prepares form letters

• Data Entry

Skills

• Strong customer service background

• Ability to operate and contribute positively in a team-based environment

• Professional written and oral communication skills including effective telephone skills

• Ability to work independently under limited supervision

• Professional organizational skills and the ability to effectively manage multiple priorities

• Demonstrated initiative as evidenced by the ability to self-manage, organize and prioritize work

• Strong working knowledge of computer systems and various Microsoft applications such as Word and Outlook

• Committed to high standards of behavior and performance

Experience/Education

2 years previous claims processing experience.