Infrastructure Operations Analyst

Your Job

Flint Hills Resources (FHR) is expanding! FHR is seeking an Infrastructure Operations Analyst to join our Process Control Support team. In this role you will be responsible for ensuring the reliable and secure operation of IT infrastructure supporting critical plant control systems. You will work closely with plant operations teams in the deployment, configuration, monitoring, and maintenance of systems in Process Control Network (PCN) environments.

The ideal candidate will bring their breadth of knowledge and experience to support both on-site and remote system infrastructure running in 24x7x365 environments. Your strong conceptual, analytical problem-solving ability and your ability to collaborate with a team will be essential to your success in this role.

What You Will Do

• Troubleshoot and resolve complex network issues involving routing, switching, firewalls, WAN, wireless, and industrial network infrastructure.
• Monitor network health, availability, and performance using enterprise monitoring tools; identify trends, establish baselines, and support capacity planning efforts.
• Respond to network incidents and outages according to established operational procedures, performing root cause analysis and coordinating restoration activities.
• Create and maintain documentation for network infrastructure, configurations, standard operating procedures, and support processes.
• Execute network move/add/change (MAC) activities including device provisioning, circuit modifications, lifecycle replacements, and configuration updates.
• Support network lifecycle management activities including hardware refreshes, firmware updates, standardization efforts, and decommissioning activities.
• Partner with engineering, cybersecurity, operations, vendors, and business stakeholders to maintain secure and reliable network connectivity.
• Participate in reliability improvement initiatives by identifying recurring issues, monitoring gaps, and opportunities to improve network stability and supportability.
• Support secure network connectivity solutions including firewalls, segmentation, remote access, and site-to-site communications.
• Participate in an on-call rotation and provide operational support for critical network infrastructure in a 24x7 environment.

Who You Are (Basic Qualifications)

• Experience supporting enterprise network infrastructure in a production environment
• Working knowledge of networking fundamentals including TCP/IP, routing, switching, VLANs, DNS, DHCP, and wireless networking
• Experience with network monitoring, alerting, and incident response processes
• Ability to troubleshoot and resolve network connectivity and performance issues across multiple technologies
• Experience creating and maintaining technical documentation and support procedures
• This role is not eligible for visa sponsorship

What Will Put You Ahead

• Experience supporting industrial, process control, or operational technology (OT) networks in manufacturing, refinery, pipeline, terminal, or critical infrastructure environments
• Experience with incident response and restoring services during operational outages while coordinating communications across multiple teams
• Knowledge of SD-WAN, WAN, cellular, VSAT, wireless, and remote site networking technologies
• Experience managing and troubleshooting firewalls, network segmentation, remote access solutions, and secure connectivity architectures
• Familiarity with network monitoring and observability tools such as DNAC, SolarWinds, or similar platforms
• Experience supporting highly available 24x7 operational environments where reliability and customer impact are critical considerations
• Demonstrated ability to identify recurring issues and drive long-term reliability improvements through automation, process improvements, alert tuning, or root cause analysis
• Industry certifications such as CCNA, CCNP, Network+, Fortinet NSE, Palo Alto, or equivalent networking certifications

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.