Community Relations Coordinator

Description

Community Relations Coordinator – The Springs at the Waterfront

1015 W Columbia Way, Vancouver, WA 98660

Welcome to the next generation in senior living, The Springs Living!

Our purpose is to change the way people think, feel, and experience senior living, which starts with changing the way people work in senior living. To accomplish this, we prioritize quality to enhance people’s lives – not only in our services and housing options for independent living, assisted living, and memory care, but also as an employer.

The Springs at The Waterfront is situated along the southern facing Vancouver riverfront and will provide approximately 250 private residences for those 62 and older. This state-of-the-art, 12-story senior living community will offer a variety of floor plans that feature stunning views. Interior spaces are warm and inviting, featuring high-end amenities and services suitable to an urban setting, including secure underground parking. This brand-new community is nothing like you have ever seen, but it is our commitment to compassionate quality care for more than 27 years that is truly distinctive.

Job Description:

As a Community Relations Coordinator, you will work with the Director of Community Relations in showing both prospective residents and the greater community all that we offer. You will be a resource for people seeking independent living, assisted living and memory care housing options. You will provide friendly tours to potential residents, follow-up with inquiries, guide new residents through the move-in process, and assist with special events. You will also be required to spend time off-site connecting with partners and developing relationships in the community.

*Weekend availability is required for this role.

Responsibilities:

• Represent the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner
• Answer telephone inquiries, meet and qualify prospective residents
• Conduct tours to demonstrate the services, lifestyle, convenience and benefits of the community
• Complete appropriate tracking cards, schedule tours, prepare and mail community brochures and do follow‑up contacts
• Attend business and community events where referral sources, prospective residents and their advisors are in attendance
• Influence prospective residents to reserve a specific apartment (close the sale) during each personal contact
• Maintain accurate records of reserved and occupied units to facilitate information exchange with other staff
• Communicate effectively
• Prepare and distribute marketing reports in a timely and accurate manner
• Understand the market area and distinguish our community from other living options
• Complete competitive analysis as requested but not less than every six months
• Understand and demonstrate community mission and philosophy
• Maintain strict confidentiality in all matters dealing with prospective or current resident information
• Ensure that the marketing area is decorated in a pleasing and professional manner, clean, safe, and orderly
• Deal creatively with the needs and desires of the prospective resident in a manner that protects their dignity and allows choice
• Accomplish sales and marketing goals
• Carry out the activities delineated in marketing plans in a timely and budget conscious manner

Qualifications:

• Proven senior living industry sales experience
• Ability to effectively present information and respond to questions from groups of managers, residents, employees and the general public
• Ability to build sincere relationships
• Ability to close sales opportunities
• Ability to assist with the development of marketing strategies to compete within the local market
• Knowledge of competitive market strengths and weaknesses and ability to sustain this information to maximize sales and occupancy
• Ability to relate positively with networking sources and provide solutions for their referrals
• Ability to write reports, business correspondence, and procedure manuals
• Ability to prioritize, organize, and delegate assignments
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Job Type: Full-time Tuesday - Saturday

Salary: The Springs Living provides a competitive compensation package for the Community Relations Coordinator position, with a salary range of $60K-65K depending on experience.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplementary Insurance Options
• No-cost Telehealth Program
• 401(k) Matching
• Employee Assistance Program
• Employee Discounts
• Flexible Spending Account
• Paid Time Off/Sabbatical
• Paid Training
• Scholarships
• Leadership Training and Coaching
• Career Growth
• Discounted Healthy Meals and Free Beverages
• Access to Gym and Pool (before and after shifts)

Additional Information:

The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.