Host

A rare opportunity to join the
City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the
highest end combined culinary and cultural experience to our customers who are
passionate in sharing wine, music, and culinary arts. We are a unique facility,
combining a fully functioning winery with intimate concerts, food & wine
classes, private events in a variety of configurations, and fine dining. We
have created a compelling mix for our sophisticated clientele of foodies, and
active cultural patrons—bringing the wine country experience to the middle of a
large city.

Position Summary

Restaurant
Hosts are responsible for delivering consistently exceptional guest experiences
to guests of City Winery. The Host serves as the first and last point of
contact throughout the guest experience and is responsible for greeting guests
while entering and departing the location, handling inquiries and reservations,
and supporting in other areas of the operation as needed.

Overview of Responsibilities

·
Provide positive guest experience including greeting, conversing
with, and thanking departing guests

·
Escort guests to seats and set them up for a pleasurable dining
experience based on appropriate floor plan

·
Accommodate guest requests while seeking management approval
when appropriate

·
Manage all call-ins and walk-in inquiries, directing to
appropriate departmental contacts or taking

messages and communicating to such
departments as necessary

·
Ensure all dining areas are tidy, presentable, and in safe
condition and set up/rearrange/breakdown dining room for service accordingly

·
Manage miscellaneous day-to-day communications, including but
not limited to, voicemails, emails, deliveries, and reservation calls and
communicate any important reservations/guest inquiries

·
Maintain all reservations/seating through designated system

·
Provide guests with accurate wait time estimates during busy
periods

·
Perform necessary opening/closing tasks

·
Rotate seating between different stations to ensure even
workloads for waitstaff

·
Maintain a knowledge of City Winery brand, history, culture, and
programming, both in venue and restaurant

·
Maintain menu knowledge, including ingredients, preparation
methods, and allergen

information and communicate this information
tableside to guests

·
Maintain organized, clean, and safe work areas always

·
Attend training, tastings, meetings, as needed

·
Follow all company policies, procedures, and guidelines
including being ready to work at scheduled shift time, in uniform, with neat
and presentable appearance.

·
Perform all other reasonably assigned duties

Minimum Qualifications

● 1+ years’
experience as a Host in a fast-paced, high-volume service environment and/or
equivalent relevant experience

● Strong work ethic,
team player, and exceptional guest service skills

● Ability to
consistently deliver high-quality guest experiences, exceed guest expectations,
and strive to create a memorable experience at every City Winery visit

● Effective
communication and interpersonal skills with a proven ability to build positive
relationships with people in the scope of employment

● Aptitude to
resolve problems

● Ability to
execute professional guest service experience

● Ability to
handle all guests with composure and hospitality

● Polished
presentation

● Ability to
work both independently and in a team environment

● Must be
fluently literate in English including ability to read, write, communicate,
conduct basic business-related mathematics, and able to accurately function a
POS

● Ability to
work a flexible schedule including days, nights, weekends, and holidays

● Ability to
perform physical requirements of the role including standing/walking for the
entirety of shift, bending, pulling, pushing, using stairs, lifting and
carrying up to 50 lbs.

About Us

Wine, food, and
live entertainment collide at City Winery to create a dynamic and incredibly
unique workplace. Since 2008, City Winery has been turning heads across the
nation with amazing live performances, delectable cuisine, and award winning,
locally produced wines. But there's more to us than that we're a haven for community and creativity, a
place where the philosophy of hospitality is more than just a buzzword, but a
way of life. City Winery, founded by music industry veteran & visionary
Michael Dorf, has established itself as a one-of-a-kind brand providing
unforgettable experiences for guests. From world class music venues to
sustainably produced wines with ratings of 90+ points, City Winery offers a
range of topnotch events & experiences.

We are an equal
opportunity employer and value diversity at City Winery. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
Additionally, City Winery participates in the E-Verify Program in certain
locations, as required by law.