Cage & Player Services Representative

Description

Job Overview:
The Cage & Player Services Representative assists in executing property promotions to maximize the profits of the gaming facility, giving correct change, accurately counting, and recording assigned funds, verifying, and documenting personal information for all transactions conducted by the Player Services Department (Cage Cashiering, Credit, & Players Club). Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and prompt manner; Computes all monetary transactions, keeps accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank. This position reports to the Player Services Supervisor.

Purpose:
Our genuine engagement and positive energy provide guests with an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focusing on our customers. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Provides outstanding guest and associate service while performing assigned duties, including interpreting, and conveying property information to all guests
• Enrolls new guests in current promotions and in computer system for direct mail campaigns
• Provides guest information as to the use and benefits of the Player's Club cards; Answers questions about points, promotions, complimentary, and special events
• Aids in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP
• Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality's ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
• Averages sixteen (16) transactions per hour
• Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality's BOPs
• Avoids receiving procedural violations (exceptions) found by our Compliance/Audit teams
• Possesses experience with accurately managing large monetary transactions and machinery affiliated with the process
• Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed
• Acquires beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Maintains Title 31 certification
• Adheres to the established dress code
• Provides prompt, friendly, and courteous service to all guests in a confidential manner, and keep the confidentiality of all gaming records
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED needed or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)-preferred
• Proficient in math and color perception - a skills test will be administered, and candidate must achieve at least 70% skills pass rate- required
• Six (6) months of cash handling experience- required
• Knowledge on the operation of currency counter- preferred
• Must be able to use a computer and associated components (printers)
• Must have excellent customer service skills
• Must be able to be professional and articulate in presenting all promotional material to guests
• Must be mature, can keep confidentiality, assume responsibility, and have excellent guest service skills
• Understand the goals and objectives of the gaming facility
• Must keep professional appearance and adhere to established dress code at all times
• Must successfully pass job interview, including a guest service audition
• Must be willing and able to work all shifts including days, nights, weekends, holidays, & overtime as required
• Willing to travel and take part in training as recommended or required
• Must be able to lift, push, pull and maneuver a minimum of fifty (50) pounds
• Must be able to walk or stand for 100% of assigned shift
• Must have an Occupational License (or the ability to obtain and keep a license) per the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

• Pay range - $15.00 - $20.63 (The base pay will depend on factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses.