Property Damage Manager

SUMMARY: Manages a claims staff and is accountable for business results through cost effective and timely resolution of claims within an area. Manager works within assigned limits of broad authority requiring a high degree of technical complexity and coordination. Has multiple product line responsibility. PRIMARY RESPONSIBILITIES: -Manages the work activities and staff of the functional area and has full management responsibility for the performance and development of subordinate staff. -Manage team performance by checking claim reports and communicating results. -Contributes to profitability by effective implementation of claim handling best practices to manage loss cost and claim expenses. -Ensures claim files are handled in accordance with company guidelines. -Participates in the development of claims training. -Makes recommendations on claims policy and procedures and drives claims initiatives. -Reviews and manages investigations of claims, liability and damages. -Manages the negotiation of claims settlement packages including setting reserves and authorizing payment or refers claims to appropriate location for adjudication. -Manages project teams and may be responsible for special projects and presentations. -Ensures communications with appropriate parties regarding the handling and/or disposition of claims. -Keeps current on state/territory regulations and issues, industry activity and trends; May participate in industry trade groups. KEY QUALIFICATIONS: -Bachelor's degree or equivalent experience -Professional designations preferred -Minimum eight years claims experience handling auto and/or general liability claims -Management experience strongly preferred -Proven ability to drive results, lead by example and effectively coach and develop claims staff -Solid ambitious drive to excel in metrics and customer service satisfaction -Technical expertise, claims resolution skills and knowledge of insurance and claims principles, practices and procedures -Strong communication, negotiation and presentation skills; Ability to effectively interact with all levels of leadership -Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects -Ability to deal with ambiguous situations and issues -Creativity in resolving unique and challenging business problems -Ability to achieve business goals and objectives Knowledge of Microsoft Office Suite and other business-related software SUMMARY: Manages a claims staff and is accountable for business results through cost effective and timely resolution of claims within an area. Manager works within assigned limits of broad authority requiring a high degree of technical complexity and coordination. Has multiple product line responsibility. PRIMARY RESPONSIBILITIES: -Manages the work activities and staff of the functional area and has full management responsibility for the performance and development of subordinate staff. -Manage team performance by checking claim reports and communicating results. -Contributes to profitability by effective implementation of claim handling best practices to manage loss cost and claim expenses. -Ensures claim files are handled in accordance with company guidelines. -Participates in the development of claims training. -Makes recommendations on claims policy and procedures and drives claims initiatives. -Reviews and manages investigations of claims, liability and damages. -Manages the negotiation of claims settlement packages including setting reserves and authorizing payment or refers claims to appropriate location for adjudication. -Manages project teams and may be responsible for special projects and presentations. -Ensures communications with appropriate parties regarding the handling and/or disposition of claims. -Keeps current on state/territory regulations and issues, industry activity and trends; May participate in industry trade groups. KEY QUALIFICATIONS: -Bachelor's degree or equivalent experience -Professional designations preferred -Minimum eight years claims experience handling auto and/or general liability claims -Management experience strongly preferred -Proven ability to drive results, lead by example and effectively coach and develop claims staff -Solid ambitious drive to excel in metrics and customer service satisfaction -Technical expertise, claims resolution skills and knowledge of insurance and claims principles, practices and procedures -Strong communication, negotiation and presentation skills; Ability to effectively interact with all levels of leadership -Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects -Ability to deal with ambiguous situations and issues -Creativity in resolving unique and challenging business problems -Ability to achieve business goals and objectives Knowledge of Microsoft Office Suite and other business-related software