Customer Service

JOB PURPOSE:

“Make the Connection” by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.

JOB ACCOUNTABILITIES:

• Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude.
• Take guests’ orders and assemble them.
• Immediately attend to any guest service problem or complaint and notify manager as needed.
• Accept payment from customers, make change as necessary, and issue a receipt.
• Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift.
• Resolving guest complaints and addressing any questions or comments that guests may have.
• Ensure that all product holding times are strictly observed.
• Maintain clean and safe work area.
• Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms.
• Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea.
• Operate registers and credit card machines.
• Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager.
• Able to work flexible schedule; days, nights, weekends and holidays.
• Perform any other duties as assigned by the Manager in charge of the shift.

SKILLS AND EXPERIENCE REQUIRED:

• Outstanding customer relation skills and ability to ensure a guest priority culture
• Effective communication, good organization skills
• Accuracy and honesty of handling revenues and aspects of the revenue control system
• Good math skills
• Good analytical skills
• Ability to act on and solve minor problems as they arise
• Ability to multi-task and work under pressure