JOB SUMMARY: Assists management, as directed, with daily administrative and clerical tasks by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
| MAJOR RESPONSIBILITIES | % OF TIME |
| 30% |
| 20% |
| 15% |
| 15% |
| 10% |
| 10% |
|
|
|
|
NOTES FROM HIRING MANAGER
UO SERVICE EXPECTATIONS:
Practices the UO Service Expectations – Set the Stage, Know your Stuff, Wow'em Now, Be a Hero. Adhere to Universal Orlando's appearance and wardrobe guidelines. Provides guests with accurate information. Practices "Look, Focus, Act" by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members. Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service expectations of our guests or Team Members. Applies service recovery, as warranted.
SCOPE: Semi-routine; majority of work covered by established procedures; detailed understanding of work unit.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required (examples: knowledge of specific aspects of an industry, technical knowledge and/or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…).
Microsoft Office, Filing Records, Typing, Customer Service Orientation, Flexibility, Organizational Skills, Writing, Provides Direction
OTHER SKILLS AND ABILITIES: Required to perform simple computer tasks and pass the Internal Staffing test for Word, Excel and typing.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write reports, business correspondence, and procedure manuals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.
EDUCATION: High school degree or GED is preferred.
EXPERIENCE: 1-3 Years: Two years computer experience in Windows environment and spreadsheet knowledge highly preferred. Hospitality industry experience preferred. Communication and organization skills a must; or equivalent combination of education and experience.
ADDITIONAL INFORMATION:
ON-THE-JOB TRAINING: Three days learning company policies and procedures.
Administrative Clerk • Orlando, Florida, USA
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