Application Support Specialist - DevOps Developer

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].



Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Application Support Specialist - DevOps Developer in PNC's Corporate & Institutional Banking (C&IB) Payments Engine organization, you will be based in Pittsburgh, PA.

Our team’s mission is to maintain, support, and ensure the stability of non-production environments for PNC’s payment processing systems. This includes:
 Troubleshooting and resolving system problems
 Root cause analysis and correction resulting in prevention
 Implementing complex vendor software upgrades
 Configuring, provisioning and supporting various payments processing applications
 Creating and maintaining technical documentation
 Automating routine tasks that the team performs
 Supporting the department’s DevOps initiative by developing automation for Continuous Integration / Continuous Deployments (CI/CD)
 Developing an in-depth knowledge of supported systems and applications

You will use the tools, technologies, platforms and languages listed below (not a complete list). Experience with these is a big plus but is not required, however you must have the ability and desire to learn them.
 Java programming
 Continuous integration (Jenkins, uDeploy, Artifactory)
 Selenium
 Bitbucket/Github
 Database Maintenance (Oracle preferred)
 WebSphere
 LINUX (scripting + basic server navigation)
 Connect Direct
 Ansible

The ideal candidate:
 Is willing and able to learn new tools, technologies, platforms and languages
 Can work in an Agile environment
 Has strong troubleshooting skills
 Has a passion and interest to continually automate manual processes
 Has strong oral and written communication skills

In this position you will get a complete, holistic understanding of the payments ecosystem at PNC which will serve as the foundation for advancement within the department into increasing responsibility and opportunities to move into different roles such as development/programming. This understanding will give you a distinct advantage over your peers who only have development experience.

Job Description

• Develops, tests and implements software solutions.
• Designs software solutions to address business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Application Design, Architecture – Knowledge of application design activities, tools and techniques; ability to utilize these to convert business requirements and logical models into a technical application design.

Application Development Tools – Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.

Application Maintenance – Knowledge of and ability to define, implement changes to, and support a production application.

Application Testing – Knowledge of application testing and ability to design, plan and execute application testing strategies and tactics to ensure software quality throughout all stages of application development.

Packaged Application Integration – Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.

System Development Life Cycle – Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.

Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Technical Writing/Documentation – Knowledge of the technical language and writing approach, and the ability to write paper-based and on-line technical reference documentation (guidelines, standards, procedures, processes, applications, etc.)

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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