We are seeking a dedicated Night Auditor/Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to all guests, ensuring their stay is comfortable and memorable. As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in creating a positive experience from check-in to check-out.
Responsibilities:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with check-in and check-out processes efficiently
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions
- Respond to guest requests promptly and effectively to ensure guest satisfaction
- Process reservations, cancellations, and modifications in a timely manner
- Maintain a neat and organized front desk area
- Collaborate with other hotel staff to ensure seamless guest experiences
- Perform night audit duties as needed
- PERFORM VALET DUTIES AS NEEDED
Qualifications:
- Previous experience in hospitality or customer service roles preferred
- Excellent phone etiquette and communication skills
- Strong knowledge of hotel management systems and procedures
- Ability to multitask and work efficiently in a fast-paced environment
- Exceptional attention to detail and problem-solving skills
- Knowledge of hospitality management principles
- Proven ability to handle difficult situations with professionalism and empathy
- Flexibility to work night shifts as required
If you are passionate about delivering outstanding guest services and thrive in a dynamic hospitality environment, we would love to hear from you. Join our team as a Guest Service Agent and be part of creating unforgettable experiences for our guests.
Job Type: Full-time
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Work Location: In person
Benefits:
Work Location: In person
Night Auditor, Marriott Lakeway, Metairie LA • Metairie, Louisiana, United States
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