Job Description :
Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.
In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.
You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes.
ACT offers a positive company culture with many opportunities for advancement more than 90% of our leadership team started as Customer Experience Reps!
Working at ACT is more than just a job it’s an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company.
When you join ACT, you are taking control of your future and benefiting directly from our company’s success. You will be personally rewarded for your contributions as our company shares grow in value.
We offer :
Position Summary :
We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers.
In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.
Customer Experience Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities :
Monitors own work to ensure quality. Meets clients’ specific quality standards.
Completes tasks on time or notifies appropriate person with an alternate plan.
Other duties as requested by management
Minimum Qualifications
Must be able to successfully pass criminal background check
Data entry and basic computer skills
Previous Call Center or similar customer service experience preferred
Education : High School diploma or GED.
Benefits :
Shift :
8 hour shift
Ability to commute / relocate :
Johnson City, TN 37615 : Reliably commute or planning to relocate before starting work (Required)
Call Center Customer Service Rep • Kingsport, Tennessee
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Patient Service RepresentativeState of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upp... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
A career at Walgreens feels good! If you are interested in a job that helps people feel healthier and happier in the communities you serve, you've come to the right place.Walgreens is currently see... Show more
At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve.And you'll be responsible for making special days memorable and everyday meals somethi... Show more
Join the American Red Cross and Be a For for Good! If you are committed to changing the world one community at a time, while enjoying great pay and a flexible work schedule, ARC is for you! Current... Show more
Advanced Call Center Technologies - Job DescriptionCall Center Representative - AgentReports To:Operations SupervisorDepartment:OperationsFLSA Status:Non-exemptSummaryCustomer Service Representativ... Show more
Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Are you a people-person who thrives on turning conversations into connections—and connections into sales? As a Customer Service and Sales Representative, you’ll be at the heart of our client experi... Show more
Join Southwest Airlines - a company with heart.In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, Dental, 401(k) plans and paid time off.Plus... Show more
A job with American Airlines can take you places! Recognized as one of the best places to work, expect strong pay, Total Rewards benefits and unmatched opportunities for growth.Currently hiring Cus... Show more
Customer ServiceThe Customer Service is the key to ensuring guest satisfaction.This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment.Wh... Show more
Customer Service Manager - State Farm Agent Team Member.As a Customer Service Manager - State Farm Agent Team Member with Bill Lawson - State Farm Agent, you will generate the kind of exceptional c... Show more
At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve.And you'll be responsible for making special days memorable and everyday meals somethi... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
