Job Title: Assistant Store ManagerDepartment: RetailReports To: Store Manager POSITION SUMMARYResponsible for supporting the Store Manager regarding all aspects of the retail store including sales, customer service, operations, human resources, training, visual merchandising, loss preventionPRIMARY DUTIES AND RESPONSIBILITIESCustomer ServiceEnsures each customer receives the highest level of customer serviceHuman ResourcesNotifies the Store Manager of hiring needs/floor coverage shortageAssist Store Manager in finding new employeesUnderstands and communicates Company discount policyAssists Store Manager in controlling payroll budgetSchedules staff efficientlyAssists Store Manager with staff schedulingUnderstands progressive discipline proceduresFollows corrective action process fairly and follows company policies and procedures and documents corrective action issues in appropriate formStays constantly aware of loss preventionShares ideas received from staff and customers with the Store ManagerUnderstands the details of upcoming promotionsMakes deposits correctly and ensures paperwork is accurateKnow correct opening and closing proceduresKnows correct procedure for reconciling cash drawer with register tapeFollows correct procedures for issuing refundsDocuments petty cash, safe moneyEnsures accuracy regarding merchandise that is received and shippedConducts regular spot checks on store inventoryEnsures that displays are clean and currentEnsures selling floor is maintained, organized, and set to company guidelinesManage the daily activity of the sales floor, backroom, and cash register area according to company policyKNOWLEDGE AND SKILLSStrong managerial skillsStrong selling and communication skillsExcellent product knowledgeStrong knowledge of company history, corporate structure, and target marketKnowledge of the competition and their pricesStrong knowledge of POS systemsESSENTIAL PHYSICAL REQUIREMENTSAbility to work varied days/hoursAbility to climb laddersAbility to occasionally push, pull and lift more than 25 lbs.EDUCATION AND WORK EXPERIENCEHigh school or equivalentOne or more years of Store management experience in a retail environment
Retail Assistant Manager • Holyoke, MA, USA
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