Customer Service

Be the Connection Between Our Customers and Our Team

We're looking for a customer-focused Customer Service Representative who enjoys building relationships, solving problems, and ensuring every customer has an exceptional experience. In this role, you'll serve as the primary point of contact for customers throughout the order process, from order entry to delivery and post-sale support.

You'll work closely with Sales, Supply Chain, Planning, Quality, Warehouse, and Accounting teams to ensure orders are processed accurately and customers receive timely updates and outstanding service.

What You'll Do

• Process domestic and international customer orders through the ERP system.
• Manage order entry, fulfillment, and delivery while ensuring accuracy and on-time service.
• Respond to customer inquiries regarding pricing, product availability, shipping, and order status.
• Resolve customer issues by collaborating with internal departments and coordinating timely solutions.
• Process customer service requests and communicate updates throughout the resolution process.
• Maintain accurate customer records and account information within the ERP system.
• Support accounts receivable by assisting with invoicing, payment follow-up, and account maintenance.
• Submit product sample and documentation requests for the Sales team.
• Partner with cross-functional teams to improve processes and enhance the customer experience.
• Participate in ongoing training and continuous improvement initiatives.

What We're Looking For

• Bachelor's degree or 1–2 years of customer service, order management, or related experience preferred.
• Bilingual in English and Spanish required; Portuguese is a plus.
• Experience working in manufacturing, logistics, supply chain, or customer service environments preferred.
• Familiarity with ERP systems such as SAP, BatchMaster, or similar platforms.
• Strong Microsoft Office skills, including Excel.
• Excellent communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Problem-solving mindset with a focus on delivering exceptional customer service.
• Experience with shipping, logistics, delivery scheduling, carriers, or Incoterms is a plus.
• Food manufacturing or food industry experience is preferred but not required.

Why Join Our Team?

• Work in a collaborative environment where your ideas and contributions matter.
• Partner with multiple departments and gain valuable cross-functional experience.
• Opportunities for professional growth and career development.
• Stable, growing company with a customer-first culture.
• Competitive pay and comprehensive benefits package.

If you're passionate about customer service, enjoy working in a fast-paced environment, and thrive on building strong relationships while solving challenges, we'd love to hear from you. Apply today and become an important part of our team!