Shift Lead, Front of House

Why Hi-Pointe Drive-In?

At Hi-Pointe Drive-In, we're chef-driven and people-first. That means we care just as much about the people who work here as we do the food we serve. Every burger, sandwich, shake, and salad is crafted with quality ingredients and creativity, but it's our team that truly makes the experience unforgettable.

Being people-first means investing in our employees. We believe in creating an environment where you're respected, supported, and given the tools to grow. Whether you're looking for your first restaurant job or building a long-term career in hospitality, we provide training, mentorship, and real opportunities to advance.

We're a growing company with six locations and are continuing to expand. We believe in promoting from within, giving team members the chance to learn new positions, take on leadership roles, and increase their earning potential as they grow with us.

No two days are the same. Some weeks are slower, while convention and event seasons can be fast-paced and exciting. We succeed by working together, jumping in where we're needed, and always putting our guests first.

If you're someone with a positive attitude, a strong work ethic, and a genuine passion for taking care of people, you'll fit right in. We're looking for team members who take initiative, enjoy working with the public, and want to be part of a company that's growing—and wants them to grow with it.

Join Hi-Pointe Drive-In and become part of a team that's committed to great food, great people, and building something special together.

Front of House Shift Lead

As a Front of House Shift Lead, you are responsible for leading the front-of-house team while creating an exceptional guest experience. You will ensure every guest is greeted with friendly service, orders are accurate, and the restaurant remains clean, organized, and running efficiently. While your primary responsibility is the front of the house, you will also be cross-trained in the kitchen so you can support the team wherever needed.

We are committed to providing the training, development, and ongoing support you need to succeed. As a leader, you set the example through your work ethic, attitude, and commitment to hospitality.

Leadership Expectations

Professional Appearance

• Arrive on time, prepared, and in a clean, professional uniform.
• Set the standard for professionalism, hospitality, and teamwork.

Front of House Leadership

• Lead the front-of-house team during each shift.
• Ensure guests receive friendly, fast, and accurate service.
• Manage the register, cash handling, and guest transactions.
• Oversee dining room cleanliness, organization, and stocking.
• Assist with taking orders, running food, bussing tables, and helping guests throughout the shift.
• Support the expo area to ensure orders are accurate and delivered promptly.

Restaurant Operations

• Learn every position in the restaurant, including kitchen stations, so you can assist wherever needed.
• Communicate effectively with the kitchen to ensure smooth service.
• Step into the kitchen during busy periods to help with prep, dishes, or line support when necessary.
• Help complete opening and closing procedures for the restaurant.

Cash Handling

• Count and balance cash drawers at the end of the shift.
• Complete nightly cash reconciliation and follow all cash-handling procedures.
• Maintain accountability and accuracy when handling company funds.

Cleanliness & Safety

• Ensure the dining room, beverage station, restrooms, and front counter remain clean and stocked.
• Follow all food safety and sanitation standards.
• Report equipment or maintenance issues to management.
• Help complete daily and deep cleaning tasks.

Team Leadership

• Train and coach team members on front-of-house procedures and guest service.
• Support both front- and back-of-house teams to ensure smooth operations.
• Help manage labor throughout the shift and assign tasks as needed.
• Lead with integrity, accountability, and a positive attitude.

Perks of the Job

• Competitive Pay
• Flexible Schedules
• Growth and Advancement Opportunities
• Leadership Development
• Supportive Team Environment

A Front of House Shift Lead is responsible for leading the guest experience while supporting the entire restaurant. Although the primary focus is managing the front of the house, Shift Leads are cross-trained in kitchen operations so they can step into any position when needed. They are responsible for leading the team, maintaining restaurant standards, handling nightly cash counts and drawer reconciliation, completing opening and closing procedures, and ensuring every guest and team member has a positive experience.

If you're a dependable leader who enjoys working with people, thrives in a fast-paced environment, and believes in leading by example, we'd love to have you join our team. Apply today!

Ability to understand and follow direction from others. * Ability to read recipes and memorize and replicate food production procedures. * Ability to work in a high-volume, fast-paced work environment. * Skill and coordination in using kitchen utensils and equipment.