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Tavistock Restaurant Collection
RunnerTavistock Restaurant Collection • Orlando, FL
Runner

Runner

Tavistock Restaurant Collection • Orlando, FL
30+ days ago
Job type
  • Full-time
  • Part-time
Job description
Job Type Full-time, Part-time Description

Chroma Modern Bar + Kitchen

A cornerstone of the all-new Lake Nona Town Center, Chroma Modern Bar + Kitchen serves a colorful spectrum of small plates with big tastes. Every detail of the restaurant has been thoughtfully designed to create a social environment where guests can connect, dine, and unwind. Chroma’s visible kitchen faces the vibrant bar and lounge where guests can choose from a range of local and craft beers, specialty cocktails, and fine wines-on-tap.

Chroma is part of Tavistock Restaurant Collection which represents one of many concepts throughout the nation and provides unique growth opportunities with an ever-expanding organization. We offer our employees competitive pay, professional development, and a people-focused culture.

POSITION SUMMARY:

The Food Runner is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as he/she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality.

ESSENTIAL FUNCTIONS:

Essential Functions Statement(s)

  • Maintain proper grooming and uniform standards.
  • Ensures interior and exterior cleanliness of the restaurant.
  • Observes guest’s body language to anticipate their needs to add to their exceptional experience.
  • Ensures all aspects of food presentation are in accordance with company standards.
  • Expeditiously delivers food from the kitchen to our guests.
  • Obtains any items needed for our guests to ensure a great dining experience.
  • Follows proper safety procedures and policies for food handling.
  • Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
  • Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return.
  • Assists all team members with any additional items needed.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
  • Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
  • Communication – Listens to others and communicates in an effective manner
  • Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
  • Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
  • Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
  • Problem Solving – Resolves difficult or complicated challenges
  • Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Benefits:

401(k), Dental insurance, Employee discount, Health insurance, Health savings account, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance

Requirements

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A

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Runner • Orlando, FL

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