Service Coordinator

Service Coordinator – Test & Inspection Division Location:

• Westford, MA Department: Operations Reports To: Service Manager Compensation: $26.44-$40.87 About Fire Equipment Inc. (FEI) Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England.
• With over 90 years of experience, FEI provides comprehensive life safety solutions—from system design and installation to inspection, testing, and maintenance.
• As a third-generation, family-owned company, FEI values communication, teamwork, and service excellence.
• Our mission is to deliver total life safety solutions that protect lives, property, and valuable assets—while providing outstanding customer care and long-term reliability.
• Position Summary The Service Coordinator supports the Test & Inspection Division by coordinating, scheduling, and managing the day-to-day activities of field technicians performing inspections and testing of fire protection systems.
• This position serves as a key liaison between customers, technicians, and management—ensuring inspections are scheduled efficiently, completed on time, and compliant with NFPA codes, local regulations, and contractual requirements.
• The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment with competing priorities.
• Key Responsibilities Schedule and coordinate technicians for inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems.
• Prioritize and assign work based on technician skill level, licensing, location, and workload.
• Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines.
• Prepare, distribute, and close out work orders, inspection reports, and compliance documentation .
• Track inspection completion, deficiencies, and reinspection needs within the CRM system.
• Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency.
• Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred).
• Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner.
• Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring.
• Provide backup support for other service coordination functions as needed.
• Qualifications Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred).
• Excellent organizational and time management skills with strong attention to detail.
• Clear and professional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment .
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus.
• High school diploma or GED required.
• Strong customer service orientation and problem-solving ability.
• Team player with a positive attitude and commitment to operational excellence.
• Compensation & Benefits Competitive hourly pay based on experience. 401(k) with company match.
• Medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• Paid vacation, holidays, and sick time.
• Ongoing training and opportunities for advancement within FEI.
• Why Join FEI?
• At Fire Equipment Inc., you’ll be part of a collaborative team dedicated to safety, service quality, and customer satisfaction.
• We provide comprehensive training, structured growth opportunities, and a supportive workplace where your contributions make a difference every day.

Work Location:

• On-site – Westford, MA Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• EOE disability/veteran.
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