Reports To: Affordable Housing Operations Manager
Salary: $18.00 - $26.00 hourly ($37,440 - $54,080 annually)
Position Range: D
Position Overview:
This position is responsible for responding to affordable housing assistance inquiries, providing community outreach for CHA affordable housing programs, reviewing low-income housing assistance applications, and determining eligibility through established screening procedures; maintaining waiting lists; and coordinating monthly applicant orientation meetings. This position requires ability to learn federal regulations relating to admission to the public housing program.
Key Responsibilities:
• Respond to inquiries regarding CHA's housing programs
• Conduct outreach for housing programs administered by CHA including information on unit availability, the application process, and eligibility guidelines.
• Represent CHA at the Project Homeless Connect effort.
• Create materials to promote CHA's housing programs as appropriate.
• Coordinate orientation to CHA housing programs.
• Review applications and determine the eligibility of applicants under CHA's Administrative Plan including the initial determination of family composition, income eligibility, and the qualification for any preferences.
• Perform landlord reference checks, criminal background reviews, and income verification for CHA housing programs.
• Request and retrieve criminal history checks from local and state law enforcement agencies.
• Monitor arrest reports and safety reports for information on applicants.
• Monitor vacancies
• Process requests to add to lease and transfer requests as needed.
• Maintain the applicant waiting list and intake status report for affordable housing and Housing Choice Voucher in accordance with federal regulations and the CHA ACOP and Administrative Plan.
• Responsible for the preparation of orientation packets for all housing program applicants
Required Knowledge, Skills & Abilities:
• Significant knowledge of, or ability to learn, federal regulations relating to admissions for CHA housing programs.
• Must be able to obtain Housing Specialist or Occupancy Specialist certification within one year of hiring.
• Ability to exercise considerable judgment, tact, and confidentiality in working with applicants and the public.
• Ability to manage multiple projects in a timely and effective manner.
• Ability to establish and maintain effective working relationships with superiors, associates, administrators, and the public, as well as the ability to work with a diverse population that includes individuals, families, the elderly, limited English proficiency persons, and persons with disabilities.
Education and Experience:
• High school diploma or its equivalent.
• Bachelor's degree in social service, business or public administration or a related field is preferred.
• Minimum of two years' experience and/or training in public administration, business or general or property management preferred.
• Experience with computers and software systems.
Housing Intake Coordinator • Columbia, MO, USA
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