Talent.com
SpringHill Suites McKinney
Front Desk AgentSpringHill Suites McKinney • McKinney, TX, US
Front Desk Agent

Front Desk Agent

SpringHill Suites McKinney • McKinney, TX, US
30+ days ago
Job type
  • Full-time
Job description

Raines Co.
- Your Future is Now!

Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels.
Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

  • Ensures Outstanding customer service at all times
  • Maintains a friendly, professional, cheerful, and courteous demeanor at all times
  • Accurately answers inquiries from potential guests and accepts hotel reservations
  • Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocates rooms to expected arrivals after checking the guests preferences and special requests
  • Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
  • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
  • Cross checks all billing instructions to ensure they are correctly updated
  • Handles group arrivals and pre-registers each guest
  • Ensures payments are made or on file for each guest and that billing is routed for groups correctly
  • Completes cash transactions and maintains full responsibility for personal bank
  • Ensures Front desk log (book or system) is read and updated
  • Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
  • Assists all departments in servicing the guests especially during high volume periods
  • Attends meetings as required

Experience and Education:

Experience in customer service, forward-facing, or other guest-related positions

Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications.
The job description is not intended to include all duties or qualifications that may be required now or in the future.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams.
Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Create a job alert for this search

Front Desk Agent • McKinney, TX, US

Similar jobs

Front Desk Coordinator PT (30778)

GI AlliancePlano, TX, United States
Part-time

GI Alliance is seeking an experienced Front Desk Coordinator I - part time.Duties of this position include, but are not limited to, the following: Position purpose Performs various clerical dutie... Show more

 • Promoted

Front Desk Coordinator

Sugaring LAMc Kinney, TX, United States
Part-time

Front Desk CoordinatorOur mission is to inspire every body, mind and spirit through simple warmth, lasting service and earthly care.Our promise is to go Beyond the Surface in our skin care educatio... Show more

 • Promoted

Front Desk Coordinator

US Oral Surgery ManagementFrisco, TX, United States
Full-time

Front Desk CoordinatorThe following position is for employment with:Stonebriar Facial & Oral Surgery 5757 Warren Pkwy #320, Frisco, TX 75034Position Purpose:We are seeking a dynamic and dedicat... Show more

 • Promoted

Front Desk Team Member

AquaKids Swim SchoolMc Kinney, TX, United States
Part-time

We provide swim instruction to our community that builds confidence and develops safety skills in a student-centered environment.Every day is different, with opportunities to make lasting impressio... Show more

 • Promoted

Physician (MD/DO) - Anesthesiology - General/Other in Denison, TX

LocumJobsOnlineDenison, TX, US
Full-time +1

Doctor of Medicine | Anesthesiology - General/Other.Competitive weekly pay (inquire for details) .LocumJobsOnline is working with CompHealth to find a qualified Anesthesiology MD in Denison, Texas,... Show more

 • Promoted

Clinique Beauty Advisor - Part Time

BelkMckinney, TX, United States
Part-time

The Beauty Advisor drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product applications, and offering custo... Show more

 • Promoted

Guest Relations Team Lead

TEAM FXProsper, TX, United States
Full-time

Our mission is simple and our passion is contagious! TEAM FX strives to positively impact people's lives through our FX Well fitness centers and digital wellness platform to drive truly lasting cha... Show more

 • Promoted

Customer Service - Self Storage Manager

Public StorageSherman, TX, United States
Full-time

Customer Service - Self Storage Manager.Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.Our Benefits Total Rewards package available to our team:.We work Flexible... Show more

 • Promoted

Purchasing Agent - Trophy Signature Homes

Green Brick PartnersPlano, TX, United States
Full-time

Position Purpose: The Purchasing Agent must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME.They must be honest, objective, mature and efficie... Show more

 • Promoted

Front Office Specialist- Training Provided!

Eye Care PartnersFrisco, TX, United States
Full-time

EyeCare Partners is the nation's leading provider of clinically integrated eye care.Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patient... Show more

 • Promoted

Custodial Onsite Account Manager

ABM IndustriesSherman, TX, United States
Full-time

Custodial Onsite Account Manager.Join a dynamic team and take the lead in managing both custodial and maintenance services at a prestigious university! We are seeking an experienced Custodial Onsit... Show more

 • Promoted

General Manager

Wendy'sSherman, TX, United States
Full-time

Want to make a difference? Want to be a leader? We are seeking career-minded, motivated individuals with excellent interpersonal skills and the ability to build a team that works well together to i... Show more

 • Promoted

General Manager

Panera BreadSherman, TX, United States
Full-time

Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goalsand help others do the same? If so, then Panera is for you.We do everything possible to earn your trus... Show more

 • Promoted

Front Office Team Member

Apex Dental PartnersPlano, TX, United States
Full-time

Front Office Team MemberApex is seeking to add a highly motivated, upbeat full-time Front Office team member to our long-tenured staff.As a Front Office team member at an Apex-supported practice, y... Show more

 • Promoted

Front Desk/Host

Dave & BusterFrisco, TX, United States
Full-time

Dave & Busters - - Responsibilities:Greet and assist guests and ensure positive initial impressions; Coordinate game rentals, merchandise sales, and telephone communications; Manage wait times ... Show more

 • Promoted

Beauty Advisor (Inside Sales) Sally Beauty 02328

SBH Health SystemSherman, TX, United States
Full-time

By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p... Show more

 • Promoted

Front Desk Associate

Atrium HospitalityFrisco, TX, United States
Full-time

Front Desk AssociateFrisco Embassy Suites 7600 John Q.Hammons Drive Frisco, TX 75034 Full timeAtrium SPIRIT where teamwork, passion and appreciation ignite service excellenceWhat's in it for you?Th... Show more

 • Promoted

Center Manager (Full-time) - Texas

OrangeTwistMckinney, TX, United States
Full-time

Center Manager (Full-time) - Texas.We want people to look + feel amazing.Look good feel good" isn't just a cute phrase around here.We make it happen, in real life, every single day.It's all about i... Show more

 • Promoted

Canopy Dallas Frisco Station - Front Desk Agent

Aimbridge HospitalityFrisco, TX, United States
Full-time

Join Our Team as a Front Desk AgentThe Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells.You're the face of the hote... Show more

 • Promoted

Hotel Sales Manager

Peachtree GroupMckinney, TX, United States
Full-time

Job Category: Sales Requisition Number: HOTEL018719.AC Hotel McKinney 7600 State Highway 121 Mckinney, TX 75070, USA.The Hotel Sales Manager networks with potential clients, manages large accounts,... Show more