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Sunrise Systems
Help Desk TechnicianSunrise Systems • Hartford, Connecticut, United States
Help Desk Technician

Help Desk Technician

Sunrise Systems • Hartford, Connecticut, United States
22 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Help Desk Technician

Job ID: 24-04267

Contract Duration: 3 months

Job Location: Hartford, CT 06183


Note: This is a temporary hybrid position. 3 days in the office and 2 days from home per week. Training will be 100% onsite, after which candidates will work in a hybrid arrangement.


Job Description:

  • Experience in helpdesk support is required.
  • Experience in Windows 10, MS Office 365, ServiceNow ticketing system, iPhone and Android support, general hardware/software issues
  • Troubleshoots problems and provides timely resolution.
  • Answers calls related to PC and host applications, hardware and connectivity problems.
  • Understands established service level agreements, and effectively works to meet or exceed those standards.
  • Exhibits a cooperative attitude and attentiveness to customer needs and skill levels through exceptional telephone skills.
  • Calms frustrated callers and is recognized by customers as helpful.


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Help Desk Technician • Hartford, Connecticut, United States

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