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Kroger
Online Grocery Pick-Up ClerkKroger • Ann Arbor, MI, US
Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk

Kroger • Ann Arbor, MI, US
2 days ago
Job type
  • Full-time
Job description
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Provide a positive customer service experience that makes customers want to return to on-line shopping.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum Position Qualifications: * Ability to work without supervision * Ability to read shelf tags * Basic math skills (i.e., counting, addition, and subtraction) * Excellent oral/written communication skills Desired Previous Experience: * Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier Essential Job Functions: • Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. • In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. • In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. • E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. • Adhere to local, state, and federal laws, food safety procedures, and company guidelines. • Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. • Read and follow directions given in the note section • Ensure quality and freshness of all items chosen • Communicate with customers via a portable phone and respond to calls in a professional and timely manner • Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars • Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. • Process the orders through the point of sale (POS) system • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock • Maintain organization and cleanliness of staging areas and equipment • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor • Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair • Perform required opening and closing procedures • Assist in training new e-Commerce team members • Meet/exceed productivity standards • Ability to work cooperatively in high paced and sometimes stressful environment. • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. • Ability to act with honesty and integrity regarding customer and business information. • Ability to follow directions and seek assistance when necessary to resolve customer and business issues. • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. • Must be able to perform the essential job functions of this position with or without reasonable accommodation.
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Online Grocery Pick-Up Clerk • Ann Arbor, MI, US

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